Customer Support Officer

2 days ago

Adelaide, South Australia Bendigo & Adelaide Bank Full time

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

It starts here. With Bendigo Bank… and you.

You'll love the good you can do here. Your passion for customer care and empathic nature will see you thrive in this role where you will assist our customers who are in financial difficulty and vulnerable.

This role is rewarding, and it can be challenging. All training is provided by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever-evolving needs of our business. We want you to succeed and will back you every step of the way This is a great opportunity to further develop your customer interaction skills in a friendly and outcome driven team.

As a Customer Support Officer in our Mortgage Help Centre you'll make an impact by:

  1. Holding phone-based inbound and outbound conversations with our customers who are experiencing temporary or ongoing financial difficulty and who are currently (or at risk of becoming) delinquent on their loans, credit cards, business or savings accounts.
  2. Providing an exceptional level standard of customer service and support, working with the customer to understand their situation and needs.
  3. Tailoring appropriate solutions that will assist our customers to manage their obligations and safeguard their financial interests while also protecting the Bank's security position.

We have both permanent and fixed term positions available – all full-time hours. This is an office-based role which can be based out of our Adelaide or Bendigo corporate office.

To succeed in this role, we'd love you to have:

  1. A caring and empathetic nature with the resilience to deal with people who are going through difficult times.
  2. Demonstrated experience in a customer service-based role with a passion for delivering great customer outcomes.
  3. Previous experience in banking, collections or a role supporting vulnerable or challenging customers is advantageous.
  4. Exceptional verbal and written communication skills.
  5. Good financial acumen.
  6. Problem solving and ability to think outside the box to find solutions.
  7. Positive 'can do attitude' with a desire to make a difference.
  8. High attention to detail and accuracy.
  9. High level of computer literacy.

So, why work for us?

Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.

You'll also get access to a great range of benefits, including:

  1. Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first.
  2. Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
  3. Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

We're making better, bigger. And we'll get there with you.

Now's the time to set your sights even higher – on the future you and the future career you deserve.

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now.

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