Client Service Manager

NCI is Australia's leading Trade Credit Insurance Broker, proudly supporting businesses across a wide range of industries to protect their profitability—for nearly 40 years.

With offices across Australia, New Zealand, and Southeast Asia, and a team of over 200 people, we deliver specialist, value-added trade credit services to a broad and diverse client base.

About the Opportunity

At NCI, our clients are at the heart of everything we do. Due to ongoing growth, we are seeking a Client Service Manager (CSM) to take on an established portfolio of clients within WA. This role is key in ensuring exceptional service, maintaining client relationships, and identifying opportunities for cross-selling. Based out of Osborne Park, our WA team is small yet close-knit and very experienced.

Key responsibilities include:

Proactively manage a portfolio of clients, ensuring high levels of service and achievement of renewal targets.

Build and maintain strong client relationships through regular face-to-face meetings across Perth and, occasionally, regional WA.

Respond to client enquiries with timely, expert advice on NCI's products and services.

Deliver tailored product demonstrations to support client understanding and engagement.

Serve as the key liaison between clients and insurers, effectively advocating on behalf of your clients.

Assess client needs and risk profiles to recommend suitable solutions.

Identify and pursue cross-selling opportunities within your portfolio, aligning additional NCI services to client needs

Comprehensive training and a detailed handover will be provided, along with a vehicle or car allowance to support your client visits.

About You

We're looking for someone who can demonstrate:

Experience in a client service or customer retention role ideally within the insurance/finance sector or a related sector.

The ability to build strong, professional relationships.

Confidence working in a business-to-business environment and the ability to influence and support stakeholders at all levels of an organisation.

Knowledge of insurance and/or trade credit (highly desirable).

Strong organisation skills and self motivation.

Strong communication skills and the ability to explain complex concepts simply

A collaborative and team-oriented approach

What We Offer

At NCI, we offer more than just a job—we provide a great place to work. You'll enjoy:

A competitive salary package

A positive, values-driven culture that supports development and progression.

Hybrid working is available after training/probation. (Up to 2 days per week).

We're proud to be part of the Steadfast Group Ltd (ASX 100), while maintaining the close-knit feel of a supportive, people-first workplace. Visit www.nci.com.au/careers to learn more.

Ready to Apply?

Please review the attached position description and submit your resume along with a cover letter outlining why you'd like to join NCI and what you would bring to the role.

For a confidential discussion, contact the People & Culture team on 08 8228 4855 .

Salary match Number of applicants Skills match

NCI was established in 1985 as a specialist trade credit insurance broker. Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.

Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client's profitability. While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis. We have therefore developed a complete range of trade credit services for our clients.

Source: This is an extract from the company's own website.

NCI was established in 1985 as a specialist trade credit insurance broker. Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.

Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client's profitability. While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis. We have therefore developed a complete range of trade credit services for our clients.

Source: This is an extract from the company's own website.

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