Food & Beverage Attendant (In Room Dining Specialist)

Job Description

Pullman Adelaide F&B operations are scaling up, and we are seeking Part-Time Food & Beverage Attendants (In-Room Dining Specialist), to be the face of heartfelt hospitality, delivering exceptional food and beverage experiences directly to guests' rooms. You will ensure every order is accurate, beautifully presented, and delivered with warmth and professionalism, enhancing the overall guest experience.

Some of the key duties will include :

• Take guest orders via phone or digital systems with accuracy and courtesy
• Prepare trays and trolleys according to hotel standards and guest preferences
• Deliver food and beverages promptly, ensuring presentation and service excellence
• Set up in-room dining experiences with attention to detail and guest comfort
• Clear trays and trolleys from rooms and corridors in a timely and discreet manner
• Maintain cleanliness and hygiene in all service areas
• Handle guest feedback and resolve issues with empathy and efficiency
• Collaborate with kitchen and service teams to ensure smooth operations

Qualifications

To be successful as a Food & Beverage Attendant (In-Room Dining Specialist), you should have a passion for creating memorable guest moments with professionalism and warmth.

Success in this role hinges on impeccable attention to detail, strong time management, and an intuitive understanding of guest expectations. You'll need to communicate clearly, work seamlessly across departments, and stay calm under pressure, all while maintaining a professional demeanor and immaculate personal presentation.

Most importantly, your genuine heartfelt hospitality, adaptability, and pride in service will set the tone for an exceptional in-room dining experience.

Qualifications, Skills, and Attributes :

• Certificate II or III in Hospitality (or equivalent)
• Responsible Service of Alcohol (RSA) certification
• Previous experience in food & beverage service or hotel room service is highly desirable
• Clear, courteous communication, both verbal and written
• Customer Service Excellence, with the ability to anticipate guest needs and personalize service
• Ability to handle complaints or requests with professionalism
• Proven record of exceptional time management & multitasking while maintaining quality
• Sound understanding of food safety principles, allergens, and dietary needs
• Familiarity with POS systems and room service protocols is an asset
• Discretion & professionalism – Maintains guest privacy and delivers service with grace
• Team-oriented – Works collaboratively with kitchen, housekeeping, and front office
• Adaptability – Handles high-pressure situations and last-minute requests with ease
• Presentation & grooming – Maintains a clean, professional appearance at all times

Additional Information

Feel Valued: that's our commitment to you.

What does that mean? To us, feeling valued means inspiring progress, for you as an individual, for our teams, and for our shared communities. We should all be inspired and inspiring.

Why you'll feel right at home here :

• Join two powerhouse brands under Accor, known for excellence, innovation, and heart-warming service
• Collaborate with passionate professionals who bring energy, ideas, and a little sparkle to every shift
• Be part of a culture that celebrates progress, performance, and perfectly poured barista coffee

What is in it for you :

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage as well as great discounts with our partners including car hire, travel, health insurance, and technology)
• Learning programs through our "Learn your Way" Academy platforms, ongoing training, and development opportunities (self-paced, virtual webinars, face-to-face)
• A genuine opportunity to build a career with Australia's largest hotel operator, industry-leading training opportunities
• A team of experienced professionals to grow alongside
• Ability to make a difference through our Corporate Social Responsibility activities
• Laundered Uniform
• Duty Meal

But the best of all? A team of likeminded professionals who love what they do, being inspired and inspiring.

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore the limitless possibilities at Accor.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS