Call Center Operator

7 days ago

Sydney, New South Wales, Australia COS Full time

3 days ago Be among the first 25 applicants

An exciting opportunity exists to join one of Australia's high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

Responsibilities
  • Responding to general enquiries related to accounts, billing, and other customer related enquiries
  • Triaging calls to other business areas in a professional and customer service-focused manner
  • Manage and process customer orders
  • Respond to Live Chat queries promptly
  • Record and track customer feedback and complaints
  • Assist with various administrative tasks as needed
Qualifications
  • Previous experience within a call centre environment
  • Professional, positive and friendly phone manner
  • Excellent communication skills with ability to build strong relationships
  • Strong team player with keenness to learn
  • High level attention to detail
  • Ability to multi-task
  • Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems
Benefits
  • Flexible hybrid workplace
  • Generous Reward and Recognition programs
  • Commitment to professional development with ongoing training and career development opportunities
  • Access to free Mental Health programs
  • Birthday, Anniversary, Paid Parental Leave and Purchase Leave available
  • Convenient location with free onsite parking
  • Modern onsite gym
  • Employee discounts on full product range
  • Opportunity to participate in community welfare and charity initiatives
  • Novated Lease / Salary Sacrifice for electric vehicles available
About COS

When you join COS, you'll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 750 employees located across every State of Australia, COS are leaders in our industry, and we're ready to welcome you onboard

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • Retail Office Equipment

Sydney, New South Wales, Australia


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