Logistics Coordinator I

3 weeks ago

Perth, Western Australia Buscojobs Full time

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Job Description

The Logistics Coordinator I provides customer service to both internal and external customers, including:

  • taking customer orders,
  • providing pricing information,
  • performing consultative sales,
  • explaining services and benefits to assist with procurement of capacity,
  • monitoring service requests and shipments,
  • generating business leads for the sales organization.

This position anticipates customer needs, suggests alternatives, and resolves issues competently and appropriately.

Responsibilities
  • Provide prompt, courteous, and knowledgeable service to all customers.
  • Monitor shipments from order entry to delivery to ensure on-time performance.
  • Identify customer needs and coordinate with owner operators or outside agents for cost-effective shipment execution.
  • Support new and existing customer accounts to foster business development.
  • Assist contractors with critical shipment information via phone and email.
  • Update customers regarding shipments through various communication channels.
  • Perform other duties and projects as assigned.
  • Understand freight handling characteristics and delivery requirements for safety and efficiency.
  • Identify and communicate business opportunities to the sales organization.
  • Suggest improvements to business processes and procedures.
  • Ensure high accuracy in order documentation.
  • Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.
Requirements

Education: Bachelor's Degree preferred, experience considered in lieu of formal education.

Experience: 1 year industry experience preferred.

Computer Skills: Working knowledge of Microsoft Office Suite preferred; basic computer skills required.

Competencies
  • Accuracy and Attention to Detail
  • Customer Focus
  • Effective Communication
  • Flexibility and Adaptability
  • Negotiating
  • Problem Solving
  • Service Excellence
  • Teamwork
Other Details

Work Hours: Generally hrs with occasional irregular hours.

Travel Requirements: Minimal (0%-25%).

Compensation: Hourly, paid biweekly, with variable components.

About Us

ArcBest is a multibillion-dollar logistics company offering ground, air, and ocean transportation, along with supply chain solutions. We support our customers with innovative technology and a values-driven culture.

Additional Info

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Transportation, Logistics, Supply Chain and Storage

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