
Logistics Coordinator I
3 days ago
Join to apply for the Logistics Coordinator I - Expedite role at ArcBest.
1 day ago Be among the first 25 applicants.
Job DescriptionThe Logistics Coordinator I provides customer service to both internal and external customers, including:
- taking customer orders,
- providing pricing information,
- performing consultative sales,
- explaining services and benefits to assist with procurement of capacity,
- monitoring service requests and shipments,
- generating business leads for the sales organization.
This position anticipates customer needs, suggests alternatives, and resolves issues competently and appropriately.
Responsibilities- Provide prompt, courteous, and knowledgeable service to all customers.
- Monitor shipments from order entry to delivery to ensure on-time performance.
- Identify customer needs and coordinate with owner operators or outside agents for cost-effective shipment execution.
- Support new and existing customer accounts to foster business development.
- Assist contractors with critical shipment information via phone and email.
- Update customers regarding shipments through various communication channels.
- Perform other duties and projects as assigned.
- Understand freight handling characteristics and delivery requirements for safety and efficiency.
- Identify and communicate business opportunities to the sales organization.
- Suggest improvements to business processes and procedures.
- Ensure high accuracy in order documentation.
- Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.
Education: Bachelor's Degree preferred, experience considered in lieu of formal education.
Experience: 1 year industry experience preferred.
Computer Skills: Working knowledge of Microsoft Office Suite preferred; basic computer skills required.
Competencies- Accuracy and Attention to Detail
- Customer Focus
- Effective Communication
- Flexibility and Adaptability
- Negotiating
- Problem Solving
- Service Excellence
- Teamwork
Work Hours: Generally hrs with occasional irregular hours.
Travel Requirements: Minimal (0%-25%).
Compensation: Hourly, paid biweekly, with variable components.
About UsArcBest is a multibillion-dollar logistics company offering ground, air, and ocean transportation, along with supply chain solutions. We support our customers with innovative technology and a values-driven culture.
Additional InfoSeniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Transportation, Logistics, Supply Chain and Storage
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