
Principal Telecoms Engineer
3 days ago
Position: Computer Network and System Engineer
Company: Techno Services Pty Ltd
Location: Gold Coast, QLD
Salary: $80,000 – $5,000 plus 12% Superannuation
Employment Type: Full-time
• Hours: 38 per week
As a Computer Network and System Engineer, you will play a critical role in ensuring the seamless operation of our IT infrastructure and supporting internal systems and business applications, including ERP/CRM systems.
Key Responsibilities- Configure, install, and maintain network infrastructure including routers, switches, wireless access points, firewalls, and VPNs.
- Monitor and troubleshoot LAN/WAN performance, internet connectivity, and system uptime across multiple sites.
- Manage and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and virtualization platforms (e.g., VMware, Hyper-V).
- Perform routine system maintenance including backups, updates, patching, hardware diagnostics, and server health checks.
- Provide responsive Level 1 and 2 technical support to internal staff for desktops, laptops, mobile devices, printers, and office equipment.
- Administer user accounts, system access, Microsoft 365/email accounts, and endpoint security tools.
- Support ERP and CRM applications by resolving user issues, coordinating with development teams, and assisting with testing, updates, and data entry validations.
- Document IT infrastructure, network topology, issue resolution procedures, and operational processes.
- Participate in the onboarding/offboarding of employees and manage IT asset inventory.
- Implement security best practices, monitor vulnerabilities, and ensure compliance with internal policies.
- Liaise with external vendors and managed service providers to escalate and resolve complex system or network issues.
- Collaborate with the IT Manager and project teams to support infrastructure upgrades, rollouts, and client solutions.
- Provide training and guidance to users and junior IT staff or interns as needed.
- Proactively monitor system logs, network traffic, and hardware performance to ensure stability and efficiency.
- Minimum 2 years' experience in IT support, networking, or systems administration roles.
- Practical experience with business applications such as ERP, CRM, or custom enterprise tools.
- Ability to troubleshoot complex technical issues across software, hardware, and infrastructure.
- Familiarity with helpdesk ticketing systems and documentation best practices.
- Relevant certifications such as CCNA, MCSA, CompTIA Network+/Security+ are highly regarded.
- Excellent communication skills and the ability to work independently or as part of a team.
- Competitive salary: $80,000 – $85,000 + Super
- Career development and growth opportunities
- Supportive, knowledgeable, and collaborative team culture
- Hands-on work with modern enterprise tools and client solutions
Please send your updated resume and a brief cover letter to
Be part of Techno Services Pty Ltd and help us deliver robust, secure, and innovative IT and telecommunications solutions across Australia.
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