Customer Service Representative

2 weeks ago

Adelaide, South Australia Southcott Pty Ltd Full time

Customer Service Representative

Location: Adelaide, Australia

Type: Full-time, Permanent

Company: Southcott

Southcott is a major supplier of turnkey hydraulic solutions and the largest manufacturer of hydraulic couplings and adaptors in Australia. Founded in 1886, we pride ourselves on our manufacturing capability and quality, serving Australian industry with a relentless ambition and customer focus.

We are undergoing significant growth and transformation and are seeking a professional, customer-focused individual to join our team.

Your Role

Reporting to the Operations Manager, you will have experience in a technically oriented customer service role, preferably within the hydraulics industry. Your responsibilities include handling technical inquiries, providing quotes, managing customer relationships, and supporting sales activities.

Key tasks include responding to inquiries via phone and email, processing sales orders, maintaining product knowledge, supporting internal teams, and assisting with administrative duties.

Skills and Attributes
  • Proven customer service or internal sales experience
  • Strong communication and problem-solving skills
  • Attention to detail and accurate data entry
  • ERP experience (PRONTO preferred)
  • Mechanical or trade background is advantageous
Key Competencies and Values
  • Accountability: Responsibility and trustworthiness
  • Communication: Active listening and empathetic engagement
  • Open-mindedness: Embracing diversity and exploring options
  • Ambition: Boldness, resilience, and flexibility
  • Respect: Courteous and respectful behaviour

We welcome applications from all individuals with the right to work in Australia or New Zealand. Please apply via SEEK. We will interview suitable candidates as applications are received. No agencies please.

Additional Information

Salary: Please include your expected annual base salary in your application.

Applicants will be asked about their right to work in Australia, experience, salary expectations, and willingness to undergo a pre-employment medical check.

If you have any concerns about job authenticity or other relevant details, please report accordingly.

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