Warranty Adjudicator

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Location:Norwest, New South Wales, Australia

Company:Inchcape

Who we are?
As a distributor, we take responsibility for a brand in a givenmarket. This means managing vehicles and parts on behalfof an OEM from the factory gate or port, and then takingcare of every part of the value chain, from logistics to salesto end users. We also provide Value Added Services forcustomers throughout the lifecycle of a vehicle.

About the job:

Adjudicate Warranty, Goodwill, and Extended claims per OEM policies, recalls, and campaigns. Support multiple OEMs within the Aftersales Centre of Excellence. Cross-training across brands enables coverage during peak periods or absences, offering opportunities for personal growth and career development.

Key responsibilities:

• Advise on warranty claimsusing OEM guidelines and local bulletins; adjudicate claims promptly and accurately.
• Support dealerswith claim resolution, training, and timely responses to warranty-related queries.
• Manage and submit claimsvia SAP or designated systems; reconcile monthly OEM credit notes.
• Assist in policy reviewsand system testing; support IT during upgrades and maintain training materials.
• Analyse and share data trendswith technical teams; contribute to ACL case assessments and third-party repairer communications.
• Enhance customer experienceby supporting escalations, providing PWA authorisations, and conducting warranty training sessions.

• Experience & Technical Skills: 3–5 years' warranty experience at dealership or OEM level; technical background preferred; strong Excel and SAP skills.
• Communication & Organisation: Excellent written and verbal communication, presentation, and organisational skills with strong attention to detail.
• Core Competencies: Customer-centric, accountable, decisive, with strong planning, influencing, negotiation, and business acumen.
• Attention to Detail & Organisation: High level of accuracy, excellent organisational skills, and the ability to manage competing priorities effectively.
• Access to ouremployee benefits programincluding, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa,financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

By joining Inchcape you will become part of Inchcape Australasia. To find out

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