Student Advisor

Overview:

Student Advisor

• Full-time , Continuing position

  • Salary Level HEW 5 + 17% Superannuation

    • Based at the Melbourne CBD campus or Melbourne Bundoora campus (with cross campus attendance from time to time), and hybrid ways of working

About the role
The Student Advisor as a member of the STEM College student advice team provides a high-volume, high-quality, front-line, support service to students in a multichannel environment, issuing timely, consistent, and accurate course and program advice and information, across all College modes and locations. This position deals effectively with routine and complex enquiries and supports the delivery of academic administration activities.

This role is part of the collaborative and energetic student lifecycle portfolio and will work to support delivery of innovation activities and contribute to further development of systems and processes. This role build s relationships with stakeholders across the university to ensure effective academic administration and service quality.

Please note: You may need to work flexible hours during peak periods. Leave restrictions may apply.

To be successful in this position, you'll have:

• Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures.

  • Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with audiences from a range of cultural backgrounds.

    • Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying and pursuing opportunities to improve existing practices and services.

      • Ability to build and maintain effective and productive relationships with a wide range of groups both internal and external to the University.

        • Demonstrated experience in adapting to new technologies and systems.

          • Proven ability to work as an effective team member, achieving own and work team goals and priorities while pursuing continuous improvement.

            • Ability to prioritise tasks and meet deadlines in a demanding environment, shifting seamlessly between different service channels and locations.

If this sounds like a position that suits your current career focus, we look forward to hearing from you.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The STEM College Office Professional staff provide exceptional and efficient support to the College.

The Learning, Teaching and Quality teams support:

• Quality Enhancement

  • Learning and Teaching support

The Professional shared services Group delivers service to all five Schools across five distinct functions:

• Student Lifecycle

  • Planning & Operations

    • Technical Services

      • Program & Governance

        • WIL & Engagement

Relevant digital solutions – such as Workday – are used by the five teams to streamline processes and drive operational efficiencies. The Group's end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ' Apply ' link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below . Insert talent contact if needed.

Position Description - Student Advisor

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

#Li-Hybrid

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, v ia talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

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