Advanced On-Site Technician

4 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Advanced On-Site Technician

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

Provide technical support activities as part of service delivery and/or project deployment, including installation, troubleshooting, problem resolution, and maintenance. Respond to customer questions regarding operation and malfunctions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. The role may be mobile or based on-site at a customer building or campus.

Responsibilities include:

  1. Supporting desktop, infrastructure, and services across multiple technology streams including hardware, OS, software, networks, servers, and printing devices.
  2. Responding to, resolving incidents and service requests within agreed SLAs, and following Fujitsu breach reporting processes for any failed SLAs.
  3. Managing asset refresh, relocation, deployment, and decommissioning while maintaining data integrity within the CMDB.
  4. Maintaining and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
  5. Managing customer expectations by providing regular updates and notifying delays.
  6. Logging and maintaining all customer interactions and activities in the client ITSM tool.
  7. Escalating operational issues promptly.
  8. Accurately recording and submitting timesheets and project efforts as per company requirements.
  9. Completing all required training on time.
  10. Adhering to WHS practices, instructions, and policies as set by Fujitsu and the customer.
  11. Performing other duties as assigned by team leaders or management.

About you

The ideal candidate will have:

  • Experience troubleshooting and maintaining PCs in a Windows environment.
  • Experience with end-user technology support, including Windows XP, Windows 7, and other versions.
  • A strong customer-focused approach.
  • Proven experience with desktop management tools.
  • Experience troubleshooting desktops, laptops, smart devices, and printers.
  • Experience resolving software conflicts and performance issues.
  • Proficiency with desktop diagnostic tools and incident management tools.
  • Experience in problem management within a desktop support context.
  • Basic knowledge of the ITIL framework.
  • Relevant tertiary qualification or certification in the IT industry.
  • Ability to work autonomously with minimal supervision.

Why Fujitsu?

We are committed to diversity, equity, and inclusion, fostering an environment where everyone can bring their full selves to work. We value fairness and respect, and have received recognitions such as the AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.

We offer tailored career paths, competitive rewards, flexible work arrangements, and opportunities for professional and personal growth. Our values of aspiration, trust, and empathy guide us daily.

As an inclusive employer, we encourage applications from diverse backgrounds, including women, gender-diverse individuals, Indigenous peoples, LGBTI+ community, people with disabilities, and others.

If you don't meet every requirement, don't rule yourself out. We prioritize qualities like inclusion, collaboration, adaptability, courage, and integrity.

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