IT Service Continuity Manager
2 weeks ago
Base pay range: A$125,000.00/yr - A$130,000.00/yr
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people\'s lives and help organisations use the power of tech to innovate and grow.
Role summary
As the IT Service Continuity Manager, you will be responsible for managing the customers\' continuity requirements and IT Service Continuity Management (ITSCM) Services. You will ensure the delivery of value to our customers and internal stakeholders through high-quality ITSCM service delivery, with the goal of Disaster Recovery readiness aligned with the customers\' Service Continuity Plans.
This role is preferably based near Canberra, Melbourne or Sydney. We support in-office collaboration but also offer remote/work-from-home options; you and the team will decide what works best.
Note: Due to customer requirements, eligibility for this role includes Australian Citizenship with AGSVA clearances (Baseline or NV1 desirable, with the ability to obtain the required clearance).
What You\'ll Do
- Leading Disaster Recovery teams in assessing, developing, coordinating and communicating recovery environment requirements and plans for our customers.
- Ensuring Disaster Recovery plans align with relevant legislation and organisational insurance requirements.
- Identifying recovery requirements for new applications and systems. Managing implementation of recovery and availability techniques and technologies and reviewing periodically for ongoing validity.
- Maintaining monthly status reporting, plans, and other Disaster Recovery documentation.
- Leading and representing the ITSCM service on behalf of Datacom to your customers.
- Delivering high quality ITSCM services ensuring compliance with relevant Customer and Datacom policies, processes, and procedures.
- Ensuring all stakeholders adhere to the relevant processes in line with customer requirements and Best Practices
- Support customer Business Continuity and ITSCM projects as required.
What You Will Bring
- 5+ years of experience in commercial IT, with a background in both mainframe and client/server technologies.
- Thorough, expert knowledge of information systems, operating systems, databases and networking.
- Excellent customer relationship building and management skills with the ability to network and develop productive relationships with customers, stakeholders and suppliers.
- Strong verbal and written communication skills with a wide variety of stakeholders.
We are an agile company, and respond to changing requirements from customers, technology and internal stakeholders; roles may evolve to meet those needs.
Why join Datacom
Datacom is one of Australia and New Zealand\'s largest suppliers of information technology professional services. We maintain a dynamic, agile, small-business feel and a culture that values our people. We offer perks such as social events, remote working, flexi-hours and professional development opportunities to help you learn and develop your career. You will be recognised and valued for your contributions and work in a collegial, flat-structured environment.
We are committed to an inclusive and welcoming workplace and continually work to support our people.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Non-profit Organizations and Primary and Secondary Education
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