Team Lead

3 days ago

Sydney, New South Wales, Australia Buscojobs Full time
Permanent salaried role with part-time options availableSupportive and inclusive team environmentAttractive benefits, stability, and career development opportunitiesWelcome to Woolworths Metro

Our goal at Metro is to provide a shopping experience that suits a modern, on-the-go lifestyle. We understand that when you're busy, eating well can be challenging due to limited, unhealthy, or expensive options. That's why we've created small stores in convenient locations, offering nutritious, tasty, and affordable food for now or later. Metro makes it quick, simple, and inspiring to eat well every day, even when you're in a hurry. We move fast, innovate, learn, and adapt to meet our customers' needs.

We offer real opportunities for career growth, especially for those who thrive in a fast-paced environment and enjoy interacting with team members, customers, and the community.

As part of our team, you'll represent the Metro brand proudly within your community. We offer diverse roles; no two days are the same, so flexibility, agility, and adaptability are essential. If you value variety and the rewards it brings, you'll fit right in.

About the role

Are you ambitious, customer-focused, and ready to step into a leadership role in retail? We're seeking a highly motivated and skilled Team Lead - Customer to create exceptional customer experiences in our dynamic environment.

What you'll do
  • Champion customer experience and product quality: Deliver high-quality service across all departments, ensuring the best quality fresh products in Grocery, Bakery, Fresh Services, Hot Food, Fruit & Veg, and Convenience.
  • Cultivate a customer-first culture: Foster exceptional service, proactive engagement, and effective feedback management within departments.
  • Lead Store Operations: Support store management in their absence, ensuring smooth operations and gaining hands-on management experience.
  • Lead Self, Others, and Strategically: Demonstrate leadership skills, motivate others, and contribute strategically to the store's success.
  • Lead and develop: Build a high-performing team, support their growth, and recognize achievements.
  • Manage department operations: Delegate tasks, prioritize demands, control inventory and waste, merchandise, and ensure excellent customer and online experiences.
  • Commit to ongoing learning: Stay updated on best practices in team development, communication, and strategic decision-making.
What you'll bring

Your leadership ability, growth mindset, and customer focus will help us exceed expectations.

  • Ability to listen, learn, and genuinely care for team and customers
  • Collaborative spirit and team-oriented approach
  • Integrity and doing the right thing
  • Ability to thrive in a fast-paced, complex environment
  • Experience leading teams in retail, especially in customer service and fresh food
  • Community-oriented mindset
What you'll experience

Our team members are central to our success. We support your career development, reward great work, and foster a culture of respect, care, curiosity, openness, and proactivity. We believe in diversity and inclusion, creating a workplace where everyone belongs, can be their best, and reach their potential.

  • Team discounts across Woolworths brands and a rewarding program
  • Well-being programs, including 24/7 access to the Sonder app
  • Flexible, progressive leave policies
Endless possibilities with Woolworths Group

As part of Woolworths Group, we are a diverse team committed to creating better experiences for millions of customers weekly. We support innovation, growth, and meaningful impact, with endless possibilities for your career.

Everyone belongs at Woolworths Group

We value diversity, equity, inclusion, and belonging. We aim to create an inclusive workplace where everyone feels valued, can be themselves, and reach their full potential. We encourage all candidates to apply and support adjustments during the hiring process.

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