Channel/Customer Success Manager

Are you a driven & talented Channel/Customer Success Manager looking for a challenging opportunity to shape distributor and customer success? A market-leading Australian Mining Operational Technology company, proudly owned by a global leader of mining & construction equipment, has an exciting career opportunity. As the Channel/Customer Success Manager, you will drive the success of distributor and customer partnerships by providing the tools, training, resources, and strategic guidance needed to maximise performance and revenue growth. This role acts as a critical bridge between internal teams and external stakeholders, ensuring alignment on goals, messaging, and execution. The role reports to the Head of Customer and Commercial and offers significant growth opportunities as the organisation expands globally.

Job Duties:

• Develop and deliver comprehensive onboarding programs for distributors and customers
• Create and maintain training materials, product guides, and sales enablement content
• Conduct regular training sessions and webinars to keep stakeholders informed and skilled
• Monitor distributor and customer performance metrics and KPIs
• Identify gaps and opportunities through data analysis and feedback
• Collaborate with distributors and customers to develop action plans for growth
• Provide distributors with sales tools, marketing collateral, and competitive insights
• Ensure consistent messaging and brand representation across all distributor channels
• Support product launches and promotional campaigns within the network
• Serve as the primary point of contact for distributor inquiries and support
• Foster strong relationships through regular communication and strategic planning
• Advocate for distributor and customer needs internally to improve processes and offerings
• Work closely with Sales, Marketing, Product, and Account Management teams to align strategies
• Coordinate with internal stakeholders to ensure timely delivery of resources and support

Role Requirements:

• 3+ years experience in business development, training, channel management, or partner management
• Preferably in technology or industrial B2B sectors
• Proven track record of achieving business outcomes and managing partner relationships
• Experience working within the mining or industrial sector highly valued
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and manage multiple stakeholders across regions
• Willingness to travel as required

Desirable Skills:

• Experience with CRM and partner management platforms
• Knowledge of mining industry operations & terminology
• Training certifications (e.g., TAFE, Cert IV in Training and Assessment)
• Experience with learning management systems (LMS)
• Familiarity with data analytics and reporting tools (e.g., PowerBI, Tableau)
• Change management experience and methodology knowledge
• Experience developing e-learning content & digital training materials
• Knowledge of distributor/channel management best practices
• Project management experience and relevant certifications
• Experience with performance metrics and KPI development
• Previous experience working with global or multi-regional teams
• Understanding of B2B sales processes and methodologies

This permanent role is based in the Brisbane West End headquarters.

This employer has a great culture and appreciates diversity. It offers a balanced hybrid working arrangement, gym membership, weekly catered learning lunches, 24/7 health support services and strong learning pathways with LinkedIn Learning and internal training.
You must possess Australian/NZ citizenship or Australian PR to be considered for this role.

For further details, contact Fortunato (Forty) Galluzzo on 043 870 9417 or alternately email on forty@taskgroup.com.au

Descriptive notes for applicants: Please include details related to your right to work in Australia and your experience in business development, training, channel management, or partner management in technology or industrial B2B sectors, and your track record of achieving business outcomes.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have 3+ years experience in business development, training, channel management, or partner management, preferably in technology or industrial B2B sectors?
• Do you have a proven track record of achieving business outcomes and managing partner relationships?
• Do you have the ability to work independently and manage multiple stakeholders across regions?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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