IT Asset Support Officer

3 weeks ago

Orange, Australia NTT DATA, Inc. Full time

Direct message the job poster from NTT DATA, Inc.

Customer Support Officer is responsible for the hands-on management of IT hardware assets across their lifecycle—from procurement and distribution to collection and disposal. This role ensures accurate record-keeping, supports stock control processes, and liaises with internal customers and external suppliers to maintain smooth operations.

Key Responsibilities

  • Manually hand over approved computer orders to requestors.
  • Coordinate with requestors to ensure timely and accurate delivery of devices.
  • Asset Recovery & Disposal
  • Collect old or decommissioned devices for e-waste processing.
  • Transport devices to designated e-waste collection points (e.g., basement drop-off).
  • Inventory Management
  • Maintain accurate records of asset movements and status.
  • Conduct regular stock takes and update asset registers.
  • Prepare and submit weekly inventory and activity reports.
  • Logistics & Coordination
  • Retrieve devices from storerooms and prepare them for deployment or disposal.
  • Liaise with suppliers for deliveries, pickups, and issue resolution.
  • Act as a point of contact for internal customers regarding device requests and returns.
  • Provide updates and support to stakeholders on asset-related queries.

Skills & Experience

  • Experience in IT support, logistics, or asset management.
  • Strong organisational and record-keeping skills.
  • Ability to lift and transport IT equipment safely.
  • Excellent communication and customer service skills.
  • Familiarity with inventory systems and reporting tools.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeContract
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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