Application Developer

3 days ago

Brisbane, Queensland, Australia Department of Transport and Main Roads Full time
Overview

Join to apply for the Application Developer role at Department of Transport and Main Roads.


We have an exciting opportunity to join our small and dynamic ServiceNow support team as an Application Developer. Working within Queensland Shared Services you will enjoy a rewarding role providing second level support and platform solutions using ServiceNow. The role will work in all aspects of the software development lifecycle including overseeing platform maintenance, enhancements and support.


Key Responsibilities
  • Undertaking system maintenance and assisting in application upgrades.
  • Performing and documenting system configuration and development in alignment with design guidelines
  • Complying with established change management procedures and service levels
  • Investigating and resolving systems support issues within service level timelines
  • Interpreting and contributing to business requirements to enable the documentation of build activities
  • Participating in quality assurance activities including developing and executing unit testing and contribute to test plans and scripts
  • Adhering to QSS policies, procedures and standards and high-quality practices including version control management
  • Understanding roles and responsibilities within the team and how the team supports the organisation
  • Working collaboratively to achieve effective outcomes with a focus and commitment to customer service.
  • Proactively contribute to identifying continual service improvement opportunities

Qualifications and Experience
  • Experience in system administration and request fulfilment.
  • Knowledge of ServiceNow and ability to apply this to system support, configuration and change management activities.
  • Apply problem-solving skills, using practical solutions to address incidents and problems in accordance with SLA.
  • Work collaboratively, sharing and seeking knowledge and expertise to achieve team and stakeholder goals.
  • Demonstrate communication and negotiation skills with different stakeholder audiences.
  • Demonstrate experience with ITSM practices such as Incident management, Problem management, Request fulfilment and Change management

Desirable
  • Experience with programming languages such as JavaScript, HTML and CSS.

Additional Information
  • This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.
  • Applications to remain current for 12 months.
  • Occupational group: IT & Telecommunications
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Government Administration
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