Customer Service Consultant

3 weeks ago

Sydney, New South Wales, Australia Luxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Formed in 2018 by the merger of Essilor and Luxottica, our company combines two centuries of innovation to elevate vision care and the consumer experience. We are home to renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest, and Transitions. We operate a network of 18,000 stores, including Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and GrandVision.

Our 180,000 employees in 150 countries work towards a shared mission to help people see more and be more. Notable milestones in 2021 included launching Ray-Ban Stories smart glasses in collaboration with Meta, acquiring GrandVision, expanding our International Employee Shareholding community, and initiating our sustainability strategy, Eyes on the Planet.

In Australia and New Zealand, we manage retail and eye care brands such as Sunglass Hut, OPSM, Ray-Ban, and Laubman & Pank.

Optical Customer Service Consultant – Silverwater

As an Optical Customer Service Consultant, you will learn about the optical industry, eye conditions, and optical dispensing. You will be trained to become a Customer Service Representative, serving as the primary contact for customer inquiries via calls and emails, providing technical advice and product recommendations on lens solutions. Our ideal candidate will have:

  • Optical knowledge
  • At least 2 years' customer service experience, preferably in a call center
  • Excellent communication skills, both written and verbal
  • Strong computer literacy, including order systems and tools
  • High attention to detail

About You:

  • An interest in pursuing a career in the optical industry
  • Highly organized, capable of managing multiple tasks
  • Reliable, punctual, proactive, and enthusiastic

If you see a future in the optical industry, we would love to hear from you. To apply, please submit your cover letter and resume.

We are an inclusive, team-first company committed to creating a workplace where everyone feels valued, respected, and empowered. We provide equal opportunities regardless of gender, ethnicity, disability, sexual orientation, or life stage. We support flexible work arrangements to meet work/life commitments and promote wellbeing. Our goal is to create a safe, inclusive environment and better experiences for our customers and team members.

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