Esplanade Hotel Fremantle-Housekeeping Supervisor

Position Overview:
To supervise the service of Hotel's rooms in accordance with the established standards, maintaining a high standard of cleanliness and providing our Guests with the very best service in a clean healthy environment.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Anticipates and attend to the guest's needs and desires immediately.
• Services and cleans allocated rooms to the highest standards within the allocated time
• Replenishes and controls Guest supplies.
• Balances team working schedules to maintain and improve the economy and productivity of the Housekeeping Department.
• Monitors daily attendance, time keeping, sick leave and annual holidays.
• Supervises and trains Room and Uniform Attendants, Housepersons and Public Area Cleaners.
• Checks each floor report and places in order for each Attendant to use that day.
• Checks all rooms as Attendants report them clean.
• Collects report sheets and enters into computer as clean, vacant or occupied.
• Liaise closely with Reception regarding any changes or specials.
• Reports any potential health and safety hazards to the Health and Safety Officer.
• Ensures all team members are familiar with Hotel policies and the Team Handbook.
• Ensures that good standards are maintained and that safety is to the highest priority.
• Responsible for the management of the Housekeeping Department in the Executive Housekeepers absence.
• Creates a congenial work environment for all team members ensuring high levels of morale.
• Takes extreme care with personal grooming to maintain a consistently high level of professional appearance.
• Greets each guest in a polite and courteous manner being careful not to confuse friendliness with familiarity.
• Attends monthly departmental communication, training and information meetings.
• Complies with all of the Hotel's standard operational policies and procedures as outlined in the Team Handbook.
• Has a full knowledge of, and practices all of the Hotel's established workplace health and safety guidelines (WH&S).
• Gives assistance to other departments or outlets when required.
• Carries out other duties as directed by the Executive Housekeeper.

Salary match Number of applicants Skills match

Our Fremantle accommodation options pay tribute to the past with amenities for the future

Savour the culture and tradition of Western Australia's premier tourist destination when staying at the Esplanade Hotel Fremantle – by Rydges. Our Fremantle accommodation options pay tribute to the history of our building while incorporating references to Fremantle as a port city, creating an environment that is rich, warm and sophisticated for business and leisure travellers alike.

Professionals will appreciate our Fremantle accommodation's ideal location near the Perth CBD, while those on holiday can easily access Bathers Beach, Rottnest Island and Kings Park and Botanic Gardens.

The prompt and friendly staff at Esplanade Hotel Fremantle – by Rydges offer 4.5-star services to ensure your stay is as productive and/or relaxing as you desire. With an award winning refurbished main entrance and lobby boasting a modern, light and open feel, our Fremantle accommodation options are among the best in the region. The Hotel lobby and atrium feature bold sculptures and beautiful local photography by Western Australian artists such as Tony Jones and Neal Pritchard in addition to some great historic photographs of Fremantle.

Source: This is an extract from the company's own website.

Our Fremantle accommodation options pay tribute to the past with amenities for the future

Savour the culture and tradition of Western Australia's premier tourist destination when staying at the Esplanade Hotel Fremantle – by Rydges. Our Fremantle accommodation options pay tribute to the history of our building while incorporating references to Fremantle as a port city, creating an environment that is rich, warm and sophisticated for business and leisure travellers alike.

Professionals will appreciate our Fremantle accommodation's ideal location near the Perth CBD, while those on holiday can easily access Bathers Beach, Rottnest Island and Kings Park and Botanic Gardens.

The prompt and friendly staff at Esplanade Hotel Fremantle – by Rydges offer 4.5-star services to ensure your stay is as productive and/or relaxing as you desire. With an award winning refurbished main entrance and lobby boasting a modern, light and open feel, our Fremantle accommodation options are among the best in the region. The Hotel lobby and atrium feature bold sculptures and beautiful local photography by Western Australian artists such as Tony Jones and Neal Pritchard in addition to some great historic photographs of Fremantle.

Source: This is an extract from the company's own website.

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