Service & Efficiency Coordinator

Overview

Join to apply for the Service & Efficiency Coordinator role at Bayside City Council.

Employment Status: Permanent, full time

Days & Hours of Work: Monday - Friday, totalling 38 hours per week

Competitive Salary: Band 8 - $133,367 - $149,592 p.a (dependent on experience) plus 12% superannuation

Location: Corporate Centre in Sandringham, with the flexibility to work from home two days per week

About Us

We are a passionate organisation, connected in our shared goal to be 'sector leading' in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

About the Role

The Coordinator Service and Efficiency provides strong leadership to the unit, which includes business support officers, infringement appeals officers and a service efficiency officer.

The role is also responsible for the delivery of all projects, including:

• Innovative and smart ways of working in a regulatory space
• System and process improvements
• Management of the department's annual continuous improvement program
• Legislative reviews (Local Law review, DAMP - Domestic animal management plan review)

The role will ensure the Amenity Protection department will lead in providing a positive customer experience, efficient, transparent and trusted processes.

Key Selection Criteria

To be successful in this role, you will bring the following skills and competencies:

• Demonstrated experience in successful team leadership and people management.
• Demonstrated experience in project management, change management and delivery of effective and efficient projects.
• Demonstrated experience in system and process improvement.
• A sound knowledge of the function and role of Local Government, specifically the regulatory and compliance environment, including relevant Acts and legislation.

Mandatory pre-employment requirements

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return

• A work life/balance through flexible and hybrid working arrangements.
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A Parkland surrounded office that is only short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel.

How to apply

• To discover more about the role and responsibilities review the Position Description on Bayside City Council Careers page.
• Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
• Click Apply to submit your application.
• If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Please note - Shortlisting will commence prior to the closing date, so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any questions, please contact Aoife Mulligan, Manager Amenity Protection on or via email

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.

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