Senior Operations Consultant

Senior Operations Consultant - Operational Oversight

Join to apply for the Senior Operations Consultant - Operational Oversight role at Cbus Super Fund

Senior Operations Consultant - Operational Oversight

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About Cbus

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

The Senior Operations Consultant, Operational Oversight supports the Administration and Operations team to manage reporting, oversight and relationships that support Cbus operational functions.

The role is also responsible for the internal engagement for these tasks and for maintaining the relevant frameworks and procedures. The role also contributes to the Administration and Operations team more broadly, providing subject matter expertise and support when required to other streams within the team and Cbus more broadly.

This is a permanent role based in Melbourne.

Key Accountabilities

• Oversee and manage key operational service providers and products.
• Provide subject matter expertise and operational support to the Administration Operations team.
• Support strategic projects aligned with fund and business unit objectives.
• Contribute to internal oversight activities and stakeholder engagement.
• Identify and implement opportunities to enhance operational performance and member/employer experience.
• Ensure all activities comply with governance, risk, and regulatory requirements.
• Facilitate forums with external stakeholders to ensure effective service delivery.
• Collaborate with internal and external teams to improve performance outcomes.
• Review and enhance reporting to meet regulatory and operational needs.
• Maintain and update relevant operating procedures.

What we're looking for

• Experienced in managing and improving operational performance in superannuation, including insourced and outsourced models
• Skilled in managing external provider relationships
• Proven ability to prioritise and deliver outcomes under competing deadlines
• Demonstrated continuous improvement and problem-solving capabilities
• Experienced in supporting multiple projects simultaneously
• Qualifications in business/finance and RG 146 accreditation are desirable
• Knowledge of Defined Benefit operations is an advantage

Belong at Cbus

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via careers@cbussuper.com.au

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers

Applications Close:

28th August 2025

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative and Customer Service

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