Service Delivery Officer

3 weeks ago

Central Coast Council, Australia Australian Taxation Office Full time
Overview

We are looking for passionate, client-focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.

You will spend your time interacting with clients over the phone to assist them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.

Responsibilities
  • Interact with clients over the phone to support them in meeting tax, superannuation and registration obligations.
  • Process account activities received through multiple channels (phone, paper, web-chat, email and online portals).
  • Apply relevant policies and procedures to inform decision making.
  • Ensure outcomes, actions and agreements are accurately recorded with attention to detail.
  • Be responsive and adaptable to changing client and business needs; manage competing priorities to deliver outcomes.
  • Work as part of a team, share knowledge, and contribute to issue resolution and continuous improvement.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Location flexibility: Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt, Wollongong (roles may be offered on an ongoing or non-ongoing basis)
  • A merit pool may be formed to fill future similar vacancies in these locations and other locations within the same metropolitan area.
Diversity, inclusion and adjustments

We embrace the strength of diversity through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

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