Reservations Agent

4 weeks ago

Sydney, New South Wales, Australia W Hotels Full time
Overview

W Hotels, Sydney, New South Wales, Australia

Join to apply for the Reservations Agent role at W Hotels.

Location: W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000. Schedule: Part Time.

Job number: 25144920. Category: Reservations.

Located Remotely? No. Position Type: Non-Management.

Responsibilities
  • Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform).
  • Identify guest reservation needs and determine appropriate room type.
  • Accommodate and document special requests.
  • Maintain guest history, update and ensure the latest information is retained in the record.
  • Be proficient in answering questions about property facilities/services and room accommodations.
  • Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriott International properties on sold out days.
  • Follow proper escalation procedures when addressing guest concerns.
  • Promote Marriott Bonvoy loyalty program.
  • Maximise upselling opportunities where possible.
  • Demonstrates self-confidence, energy, personal effectiveness, time management, and a positive work environment.
Education & Experience
  • Minimum one year experience in reservations/front office.
  • Knowledge of Opera PMS advantageous.
  • Excellent verbal and written communication and Microsoft Office skills, with high attention to detail.
  • Ability to work in a fast-paced environment with strong organisational and interpersonal skills and prioritisation of tasks.
Benefits
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Hotel training opportunities produced by W Sydney and Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • 'Great Places to Work' certified
Diversity & Inclusion

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level
  • Entry level
Employment type
  • Part Time
Job function
  • Reservations
  • Other
Industries
  • Hospitality

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