Continuous Improvement and Quality Assurance Specialist
3 weeks ago
Join to apply for the Continuous Improvement and Quality Assurance Specialist role at TasNetworks
Continuous Improvement and Quality Assurance Specialist4 days ago Be among the first 25 applicants
Join to apply for the Continuous Improvement and Quality Assurance Specialist role at TasNetworks
About The Role
Band 5 - base salary from $121,231 per annum (plus super) - total package to be negotiated with preferred candidate based on skills and experience
At TasNetworks, we're powering a bright future for all Tasmanians by putting customers at the heart of everything we do. We're looking for a forward-thinking
About The Role
Band 5 - base salary from $121,231 per annum (plus super) - total package to be negotiated with preferred candidate based on skills and experience
At TasNetworks, we're powering a bright future for all Tasmanians by putting customers at the heart of everything we do. We're looking for a forward-thinking Continuous Improvement & Quality Assurance Specialist to join the Customer Experience team - helping raise the bar on customer experience, operational efficiency, performance, and service excellence across the enterprise.
What You'll Be Doing
- Drive and support enterprise-wide improvement initiatives
- Develop and embed quality assurance frameworks to ensure consistent, high-quality service delivery.
- Use customer insights, data and technology trends to guide service innovation.
- Collaborate with stakeholders to deliver targeted improvements across key touchpoints.
- Coach and support teams to build capability and improve service performance.
- Promote customer-centric design thinking and co-design improvements with internal and external stakeholders.
- Support the tracking and measurement of initiatives on CSAT, efficiency, and financial outcomes.
You're a strategic thinker with a customer-first mindset and a passion for driving meaningful change. You will also bring:
- 5+ years' experience in continuous improvement, quality assurance, or customer experience roles.
- Proven ability to lead change, deliver innovation, and improve customer and business outcomes.
- Strong coaching, communication, and stakeholder engagement skills.
- Data-driven approach with the ability to translate insights into action.
- Experience in project/change management, service design, or facilitation (qualifications a bonus).
- Comfortable navigating digital transformation and leveraging tech to enhance service.
- Knowledge of the utilities sector or regulated environments is desirable.
What's on offer
This is a Fixed Term (18 month) opportunity, offering an attractive remuneration and benefits package.
At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.
As an "employer of choice" we offer excellent employee benefits including:
- Great professional development opportunities
- Flexible work arrangements
- Electricity discount of 16.66% (following probationary period)
- Paid volunteer days (we strive to give back to the community)
- Free onsite parking (It all adds up)
- Onsite gyms (plus an annual health and wellbeing rebate)
- Personalised career pathways and development opportunities
- All the equipment you'll need to be successful in your role
How to apply
Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click
Applications close 11:59pm Sunday 24th August 2025, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.
For further information about the role, please contact Adam Hinds, Leader Customer Experience – adam.hinds@tasnetworks.com.au
TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.
About Us
TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Tasmania.
As Tasmania's provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.
By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.
Together, we are powering a bright future for Tasmania.Seniority level
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionQuality Assurance
- IndustriesUtilities
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