Technical Support Engineer- SCCM

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services. CE&S drives cross-company alignment and execution to exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all post- sales support across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. This role is within the Customer Service & Support (CSS) organization, which builds trust and confidence through delivering a seamless support experience and is powered by Microsoft's AI technology.

In the CSS team we are looking for people who are passionate about delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. This opportunity will help accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role can be worked up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. We value respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• Proficiency Development: You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 2+ years experience in a customer-facing role (internal and/or external).
• 2+ years experience working on technical projects.
• 02+ years experience in related fields mentioned above.

• Experience in Microsoft Configuration Manager (current branch and previous versions) and preferred Microsoft Intune.
• Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
• Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
• Task sequence creation and troubleshooting for OSD.
• Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting.
• Application deployment, packaging and content transfer via MECM and troubleshooting.
• Co-management implementation and troubleshooting.
• MECM Role implementation and troubleshooting.
• SCCM Client health monitoring and troubleshooting.
• Operating Systems concepts – Active Directory, Security, OS Internals.
• Networking concepts – DNS, DHCP, protocols, devices.
• IIS concepts – configuration, architecture, SSL and Kerberos.
• Strong experience in Windows 2012 R2, 2016, 2019 & 2022 server.
• Enhanced HTTP & HTTPS MECM configuration.
• Tools – Netmon, Perfmon, Procmon, SQL Profiler.
• Basic SQL Server Administration concepts.

Australian Citizenship is preferred; role based in Sydney. Language skills: Korean, Japanese or Chinese/Mandarin preferred. Ability to meet Microsoft, customer and/or government security screening requirements are required, including the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws and regulations. If you need assistance and/or a reasonable accommodation during the application process, read more about requesting accommodations.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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