Customer Service Manager
1 week ago
Harry Maxwell has been engaged to conduct an executive search for a Client Service Manager.
Our client is dedicated to helping the everyday Australian create a clear and confident picture of their financial future.
The Client Service Manager will respond to client inquiries, coordinate client activities, and ensure high service delivery.
Key Responsibilities:
- Providing exceptional client service and support to ensure a positive client experience
- Managing client relationships by responding to client inquiries.
- Assisting with the onboarding of new clients and maintaining accurate client records.
- Train and mentor on-site and remote client services professionals while fostering a collaborative and high–performance culture.
- Coordinate with internal teams to ensure the timely resolution of client issues and service requests.
- Identify opportunities to enhance client relationships and support business growth
About You:
- Minimum of 5 years' experience in a client-facing role within the financial services industry
- Strong attention to detail and problem-solving skills
- Previous experience with XPlan CRM
- Strong communication and interpersonal skills with the ability to build rapport and effectively manage client relationships
- Excellent problem-solving and analytical skills to identify and resolve client issues
- Proven track record of delivering high-quality client service and exceeding customer expectations
- Ability to work independently and as part of a team to contribute to the overall success of the business
If you are interested in this opportunity and feel you could be a good fit, then we want to hear from you Click the link to apply
Seniority LevelMid-Senior level
Employment TypeFull-time
Job FunctionCustomer Service, Accounting/Auditing, and Administrative
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