Casual Customer Service Officer

3 weeks ago

Hervey Bay, Australia Fraser Coast Regional Council Full time
Customer Service & Records

Casual

Hervey Bay & Maryborough

Stream A Level 1 - 3 (competency based) $34.57 - $42.46 per hour

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What We Are Looking For

We're looking for Casual Customer Service Officers to join our knowledgeable team across Hervey Bay and Maryborough. You'll take pride in assisting our customers with enquiries face to face, over the phone, and via email.

What Your Day Will Look Like
  • Providing a high level of customer service across a range of areas and council departments
  • Researching information sought by customers and providing accurate responses in a timely manner
  • Processing payments received in accordance with internal processes
  • Utilising internal council systems to gather and pass on knowledge
  • Assisting and mentoring staff members as required

Please click here to view a full position description.

What You'll Need For Success
  • Proven customer service experience, ideally in a high volume environment
  • Superb communication and interpersonal skills
  • The ability to problem solve and manage a high workload
  • Strong computer literacy and the ability to pick up new systems

What's Nice To Have
  • Experience in a local government environment

Benefits Of Working With Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2022, as well as winning the LGMA 2023 Excellence in Innovation award. Click here to review our Employee Value Proposition.

What We Offer
  • Values based culture
  • Employee discount shopping program
  • Professional development
  • Flexible working arrangements including work from home
  • Study assistance program
  • Novated leasing
  • 24/7 access to Employee Assistance Program
  • Paid maternity and paternity leave
  • Paid emergency services leave
  • Uniform subsidy
  • Years of service rewards

Apply Now

Applications close 11pm on Thursday 14th August 2025

A cover letter outlining your suitability for the role, and a current resume is required.

For further details please contact Vikki Knight, Customer Service & Records Manager, on vikki.knight@frasercoast.qld.gov.au

Fraser Coast Regional Council is an Equal Employment Opportunity employer.
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