Customer Success Facilitator

3 weeks ago

Melbourne, Victoria, Australia Andromeda Full time
Overview

Andromeda, South Melbourne, Victoria, Australia

Job: Customer Success Facilitator

This range is provided by Andromeda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: A$65,000.00/yr - A$80,000.00/yr

The Bigger Picture: At Andromeda Robotics, we are building the future of human-robot relationships. Abi is the first emotionally intelligent humanoid companion robot, designed to bring care, conversation, and joy to residents and patients. We are scaling fast with an engineering-first culture focused on expanding Abi from early access to global scale.

Your Role in the Action

We are looking for an enthusiastic and compassionate individual to join our team as a Customer Success Facilitator. In this role, you will work alongside Abi to engage with residents and patients in nursing homes and children\'s hospitals through conversation, games, and music. You will lead group sessions and one-on-one interactions with Abi, helping to foster connections and create enjoyable sessions for all participants.

How You\'ll Make An Impact
  • Facilitate Group Sessions: Lead engaging activities with Abi, including games and exercises to stimulate cognitive and social responses
  • Conduct One-on-One Interactions: Facilitate meaningful conversations with residents and patients to enhance their experience with Abi
  • Working with Technology: Act as a facilitator for Abi the companion robot
  • Monitor and Adapt: Assess participants\' needs and responses, adapting activities to individual preferences and abilities
  • Manage Session Logistics: Ensure sessions start and end on time, set up equipment, communicate with care home professionals, and provide structured feedback for continuous improvement
RequirementsWhat We Are Looking For
  • Excellent People Skills: Ability to connect with individuals of all ages and backgrounds
  • Public Speaking: Strong verbal communication skills and comfort with speaking in front of groups
  • Genuine Interest in Technology: Comfortable around technology; no specialist technical skills required
  • Extroverted and Energetic: Outgoing and able to bring energy to sessions
  • Caring Attitude and Community Focus: Desire to contribute to residents\' and patients\' quality of life
  • Valid Driver\'s License: Ability to drive to different locations as needed
  • Preferred Qualifications: Psychology, anthropology, social work or caregiving, drama or theatre, or public-speaking

If you\'ve worked in a similar role before, awesome. If not, enthusiasm and belief in our mission matter most.

What You Will Bring
  • Ability to build trust and nurture relationships with frontline staff, listen, identify needs, and collaborate for shared success
  • Strong organizational skills to juggle multiple priorities and ensure smooth experiences
  • Interest in using technology to foster genuine human connections and to champion Abi\'s empathetic purpose
  • Punctuality and reliability to keep initiatives on track
  • Friendly demeanor and positive attitude that makes participants feel heard and supported

The salary may vary based on job-related knowledge, skills, and experience. The total compensation package may include additional benefits or components based on the specific role. Details will be provided if an employment offer is made.

If you\'re excited about this role but don\'t meet every requirement, apply anyway. Andromeda Robotics celebrates diversity and is committed to an inclusive environment for all employees.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Andromeda.


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