Technical Service Specialist Ii

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
ICT Customer Support Officer

Moorabbin, Victoria

Company: Mansys Pty Ltd

Posted: 3 days ago

Job Description

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a permanent full-time basis. Prolim Technologies in Australia provides end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to enhance innovation, efficiency, and profitability for businesses across ANZ.

The successful candidate will provide support, education, and guidance in deploying and maintaining clients' computer infrastructure, diagnosing and resolving technical problems, and contributing to clients' engineering and product development success.

Main Responsibilities
  1. Respond to inquiries and troubleshoot issues related to PLM, CAM, and CAD software and hardware.
  2. Support clients with Siemens PLM solutions, ensuring timely resolution of user issues.
  3. Determine software and hardware requirements for effective solutions.
  4. Diagnose and resolve system problems and user-reported issues to minimize downtime.
  5. Install, configure, and maintain PLM system infrastructure, including applications like Teamcenter.
  6. Develop and conduct user training sessions and create technical documentation.
  7. Collaborate with users and engineers to resolve complex technical issues.
Qualifications
  • Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience supporting PLM, CAD, and related software for a minimum of X years.
Skills Required
  • Expertise in PLM implementation and support, especially with Siemens Teamcenter.
  • Proficiency in CAD software, including Solid Edge, NX, and Rhino.
  • Knowledge of PLM modules such as Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

Salary: $80,000 - $90,000 plus bonus and superannuation.

Only shortlisted candidates will be contacted.

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