Associate Authentication Analyst

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

The Customer Authentication department is responsible for conducting due diligence on customers applying for SSL and Code Signing digital certificates to secure websites and applications. Due to the critical nature of the business, we provide 24x7 support in a follow the sun arrangement. The Melbourne team primarily supports Asia Pacific but assists customers from all regions. In this environment teamwork and collaboration is important to our success.

What you will do

To work in CAS in DigiCert, you are required to pass an extended background check, which will be carried out throughout your tenure in the company, to ensure you maintain our required trusted employee status.

The Customer Service Specialist has two key areas of responsibility: customer authentication and customer service.

• Review applications for digital certificates and decide if an applicant is eligible to receive the certificate by evaluating information on the organization. This is achieved by following policy guidelines, and showing due diligence and care while reviewing documentation and customer information
• Determine if customer's company is a legitimate legal business entity
• Determine if customer's company has the legal right to use the internet domain name listed on the certificate signing request
• Verify that a customer's named contacts are employed at customer's company and/or have the legal right to request and/or administer the digital certificate
• Utilize local knowledge of your supported country to mitigate risk while evaluating enrolments
• Flag any suspicious applications with management
• Failure to follow policy guidelines and due care while processing may result in a breach in security, which may result in facilitating fraudulent activity on a customers' website, and cause damage to the DigiCert brand
  
  
• Customer Service
  • Assist customers with any queries regarding their application via chat, email and phone
  • Work with the customer to ensure their applications meets our security requirements and find solutions when problems arise that delay issuance
  • Seek assistance from management and senior team members to resolve policy, process, and system issues
  • Build relationships with our customers to ensure customer loyalty
  • To best assist customers develop a strong knowledge of DigiCert's products and customer portals

Additional Responsibilities

To help enhance the team's operational effectiveness and customer satisfaction, the team is encouraged to:

• Participate in projects and system implementations
• Continually look for ways to improve our operational effectiveness, including researching databases to assist us verify information
• Be the voice of the customer and raise issues which impact customer satisfaction
• Assist with mentoring new team members
• Share your knowledge with the team

What you will have

• Fluent in English and Korean
• Excellent written and oral communication in native language and any language listed on CV (including English)
• Diploma or bachelor's degree desirable, but not required
• Experience in a policy / compliance role an advantage (banking, finance, fraud etc.)

Nice to have

• Detail orientated and high level of accuracy
• Strong PC skills and fast typing speed
• Ability to multitask
• Fast learner who is keen to continue learning and developing
• Good interpersonal skills
• Open to receiving and giving constructive feedback
• Strong decision making, and problem-solving skills is required
• Open to change – ability to work in a fast paced, changing environment
• Ability to perform under pressure to meet deadlines and targets
• Ability to work as part of a team, but also as a sole contributor within a team structure
• Generous time off policies
• Education, wellness and lifestyle support

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesTechnology, Information and Internet

Referrals increase your chances of interviewing at DigiCert by 2x

Get notified about new Associate Analyst jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 5 days ago

Internship - Trade Systems and Operations

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 5 days ago

Business Assurance & Controls Analyst (3 positions)

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Data Analyst, Business Operations, Energy

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$70,000.00-A$90,000.00 2 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 month ago

Docklands, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia A$100.00-A$135.00 3 days ago

Melbourne, Victoria, Australia A$70,000.00-A$90,000.00 2 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Southbank, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Business Analyst- Energy System & Market Operations

Melbourne, Victoria, Australia 1 week ago

Investment Operations Analyst (12 Month Contract)

Melbourne, Victoria, Australia 2 weeks ago

Hawthorn East, Victoria, Australia 2 days ago

Docklands, Victoria, Australia 9 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---