Field Technician

Software Technical Support Engineer

2113 Ryde, New South Wales Schneider Electric

Posted 1 day ago

Job Description

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU

== Schneider Electric ==

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

Responsibilities

• Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
• 1-2 years of experience in Application Support function is highly regarded
• Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

About Us

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the Opportunity

Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Key Responsibilities

• Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
• Accurate and timely documentation of activities and findings in case management system
• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
• Collaboration with colleagues in other support centres and departments
• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
• Learning every day and actively contributing to the team and our customers

About You

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.

Key Skills and Experience

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
• Ability to demonstrate understanding of windows operating system, networking concepts and security
• Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
• Working knowledge and understanding or experience with integrating hardware and software
• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Schneider Electric team will be there to support your growth.

Field Service Technician (Laundry Equipment), Visa Sponsorship

Posted 232 days ago

Job Description

Permanent

Pay Rate and Benefits AU$ 70,000 p/aVisa sponsorship (if required)

Skills Provision is searching for a highly suitably Field Service Technician for a position in Sydney, Australia.

The employing company provides laundry-based equipment to:

Care homes

Hospitals

Dry cleaners

Industrial sites

The successful candidate will be responsible for the installation, maintenance, and repair of all laundry equipment.

If required visa sponsorship is available for this position. Title: Field Service Technician

Sector: Engineering

Duration: Permanent

Location: Sydney, Australia

Role Responsibilities

• Repair and maintain laundry equipment
• Install into commercial and industrial sites
• Fault find and troubleshoot as required
• Provide an excellent customer service at all times
• Endorse company products
• Professionally represent the employing company

Requirements

Education:

Electrical/Mechanical trade qualification

Unrestricted electricians license or relevant experience

Skills and experience:

5 years of experience in a related field

Technically capable of interpreting electrical schematic diagrams/drawings

Familiar with health and safety regulations

Holding a valid and in date driving license is mandatory

For international applicants requiring visa sponsorship, you must meet the requirements as set out by the Australian Department of Home Affairs, including but not limited to passing an English proficiency exam

Benefits

Visa sponsorship (if required)

Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.

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