Senior Business Analyst

3 days ago

Sydney, New South Wales, Australia MAP TALENT Full time
Overview

Senior Business Analyst role at MAP TALENT. We are seeking an experienced Business Analyst to join a major transformation program within the telecommunications sector. You'll work closely with business and technology teams to capture requirements, map processes, and support solution delivery. Siebel CRM experience is essential.

Location: Sydney, New South Wales, Australia. Salary: A$115,000.00–A$130,000.00 per year.

Responsibilities
  • Elicit, analyse, and document business and technical requirements for transformation projects.
  • Collaborate with stakeholders across business units, technology, and vendors to ensure alignment on scope and deliverables.
  • Translate complex business needs into clear functional and non-functional requirements.
  • Map current and future state processes, identifying gaps and improvement opportunities.
  • Support testing, training, and change management activities as required.
  • Ensure all solutions meet compliance, operational, and customer experience objectives.
Required Skills & Experience
  • 5+ years' Business Analyst experience in large-scale transformation programs.
  • Telecommunications industry experience is essential.
  • Strong experience with Siebel CRM (configuration knowledge is a plus).
  • Proven track record in process mapping, requirements gathering, and stakeholder engagement.
  • Experience working in Agile, Waterfall, or hybrid delivery environments.
  • Excellent communication, negotiation, and documentation skills.
Preferred
  • Exposure to system integration projects in the telco sector.
  • Understanding of billing, provisioning, and CRM processes within telecom.
Why Join?
  • Work on a high-profile telco transformation program.
  • Collaborative and fast-paced project environment.
  • Competitive daily rate and contract extension potential.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Staffing and Recruiting
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