IT Middleware Specialist

3 weeks ago

Brisbane, Queensland, Australia Radiometer Full time
Overview

Radiometer IT Middleware Specialist, ANZ — responsible for promoting IT Solutions (ITS) and helping customers optimize their workflow across Australia and New Zealand. Provide trainings, support the installation of ITS, maximize utilization, monitor installed systems, and assist with technical issues. This role is involved in pre- and post- ITS sales for Radiometer.

Location

This position is part of the customer support team located in Melbourne, Sydney, or Brisbane and will be on-site in Mount Waverley, Lane Cove, or Herston, respectively.

Reporting

You will be part of the ITS function and report to the Senior ITS Manager APAC responsible for the ANZ Region.

Responsibilities
  • Drive the growth of ITS sales and installation base in Australia and New Zealand.
  • Identify and manage key projects in collaboration with sales and service teams to promote IT connectivity solutions.
  • Provide technical IT support and troubleshooting for existing installed analyzers and new projects interfacing with IT solutions and analyzers with other Information Systems.
  • Analyze customer IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
  • Impart training to the internal team as well as external customers.
  • Monitor all IT installed systems and maintain them connected and working.
Qualifications
  • 5+ years' experience providing technical support for systems with software and hardware components in the healthcare, medical devices, or pharmaceutical industries.
  • BS in Information Technology, engineering, or equivalent education and experience.
  • Experience with installation and technical support of virtual servers, Windows-based software products, and network fundamentals.
  • Knowledge of SQL Management Studio and SQL stored procedures.
  • Experience with HL7 and ASTM messaging protocols.
  • Proficient in scripting languages (e.g., JavaScript, PowerShell).
Travel, Licensing & Environment
  • Ability to travel up to 20% across ANZ.
  • Must have a valid driver's license with an acceptable driving record.
Additional Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Medical Equipment Manufacturing

For more information, visit

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