Staff Writer

Dominique Jorgensen believes those willing to learn new skills are a major workplace asset, with adaptability the key to succeeding in any practice setting. Image: Dominique Jorgensen.

Name: Dominique Jorgensen
Position: Optical dispensing instructor, University of Western Australia's Department of Optometry and Vision Sciences
Location: Perth
Years in industry: 11

1. What inspired you to pursue an optical dispensing career, and how has your perspective changed?

I was seeking a casual job after finishing maternity leave and my optometrist was looking for staff. I thought: "I can chat to people, scan some frames, and take their payments – it'll be easy." Little did I know how complex dispensing is. I love the combination of technical skills, practical techniques, and the creativity of frame styling, along with the unique communication experience with each of our patients. As time goes on, the more I realise the importance of our role, and the lasting impact of our choices on patients' lives.

2. What are the most influential moments and people that led you to this point?

Encouragement from my dispensing partner Ms Lauren Brown gave me the courage to begin training. Studying with the Australasian College of Optical Dispensing (ACOD) was inspiring, and I remember sitting in a workshop taught by Mr James Gibbons, thinking how I'd love to teach. Soon, I worked with ACOD as an assessor, seeing firsthand how dedicated the team are. Working as a dispensing instructor at UWA has continued to shape my view of dispensers and provided countless growth opportunities. Though I think the most inspiring moments have been ODA's biannual conferences. They prove how much potential there is for dispensers to grow along with our dynamic industry. I always leave their events feeling energised and motivated.

3. What's something you know now that you wished you understood at the start of yourcareer?

I wish I'd known more about the history of dispensing as a profession in Australia, and the impact this has on the quality and expectations of dispensing today. It would have helped me understand our role in the context of the broader industry, and I would've been inspired to further my studies earlier.

4. Can you share a moment where you made a significant impact on a patient's life?

One of my most memorable experiences was when a non-verbal patient attended a routine eye test. There was no dispense required, however I checked the fit of the existing spectacles and noticed he had sores behind his ears from incorrect fitting. The carer was horrified – and then grateful after we corrected the fit. The relief was visible on the patient's face. Our successes don't have to be life-changing to be important – every interaction combines to impact patients' lives in a positive way.

5. What innovations in eyewear or technology are you most excited about, and why?

I'm excited about myopia control products – a topic close to my heart. I'm awed by the way the industry has united – clinical researchers, lens designers, and manufacturers, to optometrists, ophthalmologists, and dispensers – all working together for better eyecare, and a brighter future for many children.

6. What skills or qualities do you believe are most important for an optical dispenser to thrive in today's market?

Adaptability and communication. Our role requires the exchange of substantial amounts of information in a short time, so the ability to read both verbal and non-verbal communication cues, as well as translating technical and clinical information into easily understood language, is particularly important. Adapting not only your communication skills, but also to changes within the workplace and within your team is a highly sought-after skill. Colleagues willing and able to learn new skills in a workplace are a huge asset, and adaptability will see you thrive anywhere.

7. How do you ensure your skills and knowledge stay current in such a fast moving industry?

I love to capitalise on every learning opportunity. My favourites are ODA's webinar series, and its conferences. I also conduct my own research – lucky to have access to some brilliant eye health researchers through UWA. I also attend open days, product info nights, and other industry supplier events, as well as the increasing number of Optometry Western Australia CPD nights welcoming dispensers along.

8. Why did you become a member of ODA, and what value do you see in the organisation?

Because I'm passionate about professional development; I feel a responsibility to my students, patients, and colleagues to keep my skills current. I'm also passionate about the development of optical dispensing as a skilled profession, and ODA do a brilliant job of advocating for us. Having a united voice for our profession has done, and will continue to do, wonders for our industry. Optometrists, suppliers, and patients benefit from well-trained and competent dispensers, and ODA is a brilliant pathway to achieve that.

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