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Service Desk Analyst

4 weeks ago

Melbourne, Victoria, Australia CPA Australia Full time

Join to apply for the Service Desk Analyst role at CPA Australia.

This role offers AI-powered advice on this job and other exclusive features.

About The Role

The IT Service Desk Analyst is the first point of contact and support for all CPA Australia staff (employees and contractors) regarding IT Incidents and Service Requests.

The primary focus is on restoring customer IT systems quickly to minimize productivity loss. This customer service-oriented role involves working in a team environment, which may include face-to-face interactions.

Join a high-performing Service Desk team providing first-line support for all staff, with an emphasis on service quality, resolving or escalating complex IT issues within SLA commitments.

This is a 6-month contract roleWho We Are Looking For
  • Knowledge of ITIL; ITIL Foundation certification preferred.
  • Qualifications in IT or Business, or equivalent work experience.
  • At least 3 years of relevant experience.
  • Strong customer service skills.
  • Problem-solving and analytical abilities, with attention to detail.
  • Ability to follow processes and procedures.
  • Capability to work independently and under pressure.
  • Excellent knowledge of desktop hardware and software.
  • Experience with SOE design and build.
  • Familiarity with Service Centre tools like Infra or Service Manager.
  • Strong troubleshooting skills.
  • Commitment to customer service excellence.
Why We Love Working Here
  • Values-driven organization: Create opportunity, Pursue excellence, Achieve together.
  • Health and wellbeing programs, learning labs, generous rewards, and recognition.
  • Collaborative and talented colleagues.
  • Member-centric approach.
  • Hybrid working model: at least two days in the office, flexible elsewhere.
  • Dynamic, fast-paced environment passionate about our work.
  • Benefits include parental, volunteer, study leave, and options to purchase additional leave.
  • Annual incentive scheme and professional development opportunities.
  • Global organization encouraging worldwide perspectives.
About Us

CPA Australia is a leading professional accounting body with over 173,000 members worldwide. We provide education, training, technical support, and advocacy, shaping policies for sustainable economic growth and positive societal outcomes. Our values underpin our success and are reflected in our culture and operations.

How to Apply

Click Apply Now to submit your application. For more information about CPA Australia and other opportunities, visit our Careers page.

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