Current jobs related to Service Desk Analyst - Melbourne, Victoria - GROW Inc
-
IT Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia beBee Careers Full timeIT Service Desk AnalystAbout the JobThe IT Service Desk Analyst will play a crucial role in providing exceptional on-site customer service and technical support to end-users. As the primary on-site contact point, you will ensure service excellence through on-site AV and technical support, troubleshooting, and active contribution to the operation and...
-
IT Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Brandbankgroup Full timeJoin to apply for the IT Service Desk Analyst role at Brandbank GroupJoin to apply for the IT Service Desk Analyst role at Brandbank GroupAn exciting opportunity to join Brandbank as aService Desk Analystto join the IT team at our St Kilda Rd Support Office. This role will be responsible for providing responsive and pro-active "first level" incident...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia GPC Asia Pacific Full timeService Desk Analyst - GPC Asia Pacific - CasualJoin to apply for the Service Desk Analyst - GPC Asia Pacific - Casual role at GPC Asia PacificService Desk Analyst - GPC Asia Pacific - Casual1 day ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst - GPC Asia Pacific - Casual role at GPC Asia PacificExcellent Hourly and Free Onsite...
-
Service Desk Analyst
4 days ago
Melbourne, Victoria, Australia CitiPower and Powercor Full timeGet AI-powered advice on this job and more exclusive features.Company DescriptionCitiPower and Powercor own and operate electricity distribution networks servicing 1.2 million customers, enabling the transition to a clean energy future. Our networks provide reliable, safe, and affordable electricity supplies, playing a crucial role in the energy supply...
-
Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia Latitude Financial Services Full timeJoin to apply for the Service Desk Analyst role at Latitude Financial ServicesJoin to apply for the Service Desk Analyst role at Latitude Financial ServicesDirect message the job poster from Latitude Financial ServicesThe Service Desk Analyst is responsible for delivering operational and first-level IT support to over 1,500 end-users across all business...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Victoria University Full timeAt Defence Health, we're united in our purpose to protect the health of those who protect our country. We support the families of serving ADF members, ex-serving ADF, Reservists, and the wider Defence community in managing their health care. As a not-for-profit fund, we prioritize our members over shareholders.Our values—trust, respect, ownership,...
-
Service Desk Analyst
3 weeks ago
Melbourne, Victoria, Australia Centorrino Technologies Full timeAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. Recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia, with an outstanding eNPS score of 68, we're on a mission to redefine customer experience. We are seeking a passionate Service Desk Analyst to...
-
Service Desk Analyst
4 days ago
Melbourne, Victoria, Australia Centorrino Technologies Full timeAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. Recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia, with an outstanding eNPS score of 68, we're on a mission to redefine customer experience. We are seeking a passionate Service Desk Analyst to...
-
Service Desk Analyst
5 days ago
Melbourne, Victoria, Australia Granite Consulting Full timeAbout the Role:An exciting opportunity has arisen for a proactive and customer-focused Level 1 Service Desk Analyst to join our IT support team. This role is pivotal in providing first-level technical support across our network of stores, warehouses, and support offices throughout Australia and New Zealand.Key Responsibilities:Serve as the first point of...
-
Service Desk Analyst
4 days ago
Melbourne, Victoria, Australia Granite Consulting Full timeAbout the Role:An exciting opportunity has arisen for a proactive and customer-focused Level 1 Service Desk Analyst to join our IT support team. This role is pivotal in providing first-level technical support across our network of stores, warehouses, and support offices throughout Australia and New Zealand.Key Responsibilities:Serve as the first point of...
Service Desk Analyst
1 month ago
At GROW Inc, we're on a mission to disrupt the wealth management industry with our innovative platform built on Distributed Ledger Technology. Our goal is to improve the financial wellbeing of Australians by making Super more timely and information more accessible.
Job Description- Analyzing customer and stakeholder problems and requirements to provide tailored solutions.
- Conducting first-line investigations, diagnosing issues, and escalating unresolved incidents as needed.
- Interpreting user problems and identifying effective solutions to implement.
- Maintaining service coherence and avoiding disruptions through proactive operational support.
- Ensuring Quality outcomes in Member Servicing through efficient process execution.
- Collaborating with DevOps teams to establish robust system monitoring processes.
- Coordinating system incident responses, contacting on-call staff, and providing updates to impacted stakeholders.
- Reviewing and assisting in the automation of scheduling tools for fund compliance.
- Maintaining SLA adherence records for P&T's Service Desk Catalogue.
- Contributing to the creation and maintenance of support documentation.
- Using data to identify bottlenecks, inefficiencies, and areas for improvement, providing recommendations to the wider P&T team.
- Prior experience as a Service Desk Analyst or similar role.
- Strong communication skills for collaboration and stakeholder engagement.
- Excellent analytical and problem-solving skills.
- Experience with Jira Service Desk.
- Prior Financial Services industry experience.
- Knowledge of tools like Jenkins and Postman.
- ME Days: Take an additional 3 days off per year for wellness.
- Birthday Leave: Take an extra day off per year on your birthday.
- Community Give-Back Days: Organized by us.
- Learning & Development Budget: Up to $500 per year for personal growth.
- Hybrid Work Arrangement: Flexible work arrangements.
- Exciting Discounts: Movie tickets, gift cards, and more.
- Is passionate about improving the financial wellbeing of Australians.
- Has a strong analytical mindset and excellent problem-solving skills.
- Can effectively communicate with customers and stakeholders.
- Thrives in a fast-paced, dynamic environment.
If you're inspired to join our mission, don't hesitate to apply, even if you don't meet every requirement. You could be the perfect fit for our team
