Head of Operations

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Rethink Investing is Australia's leading commercial property buyer's agency, helping investors build long-term wealth through high-yield, research-driven commercial property acquisitions. With over $5.8 billion in property secured for clients, we specialise in sourcing premium-grade assets backed by detailed due diligence, market insights, and tailored strategies that deliver consistent, reliable returns.

About the Role

We are seeking a Head of Operations to lead and drive our operational performance across a high performing, industry leading team of 60+ team members. This is a highly varied, fast-paced, and reactive role, well-suited to an experienced operational leader who thrives on challenge, autonomy, and daily decision-making across people, process, and performance.

As a key member of the leadership team, you'll play a central role in not only managing day-to-day operations but also driving revenue growth and supporting the strategic expansion of the business. You'll have the freedom to identify and implement scalable solutions, improve commercial outcomes, and strengthen our operational foundation as we continue to grow.

Key Responsibilities

• Operational Leadership: Own and manage daily operations across 8 departments, including a mix of full-time staff, contractors (including high-performing sales personnel), and offshore support teams.
• Team Management: Directly manage two middle managers (Sales & Due Diligence) while influencing and supporting a broader team of over 60 individuals as well as external suppliers.
• Process & Systems Oversight: Contribute to company-wide initiatives such as CRM implementation (Zoho), workflow automation, and the Rethink AI project to scale client-property matching efficiency.
• Commercial Decision Making: Make agile, customer-centric decisions regarding fees, client discounts, and engagement contracts.
• Project Delivery: Oversee ongoing projects including onboarding standardisation and tech integrations; drive improvements in efficiency and client experience.
• Revenue Monitoring: Track and support deal flow management across 50–65 property transactions monthly, representing property values in excess of $100M each month.
• Growth & Expansion: Partner with leadership to drive revenue growth and business expansion, identifying new operational efficiencies and scaling opportunities across teams and systems.
• Financial Oversight: Oversee contractor commissions and supplier invoices, ensuring accuracy and timely approval for payment. Collaborate with the Accounts team on reconciliations and initiate corresponding transactions in the business account. Oversee monthly payroll processing for full-time employees in conjunction with Accounts.
• Culture & Retention: Working in partnership with HR, foster a collaborative, supportive work environment with a strong track record of low team turnover and high engagement.

What You Bring

• Minimum 7 years' experience in Financial Services, commercial finance or related professional services field ideally with exposure to property investment or real estate (desirable but not essential).
• Bachelor's degree in Business, Finance, or a related field (MBA or postgraduate qualifications desirable).
• Exceptional leadership and people management skills – self-directed, hands-on, collaborative, and capable of driving sales productivity, service excellence, and client satisfaction.
• Proven experience in a senior operations leadership role with strong operational, sales and team management capabilities
• Demonstrated success in scaling services-based businesses, with a strategic, commercial mindset and strong financial acumen, including experience in revenue management, cost control, and reporting.
• Confident making customer-centric decisions and leading with commercial insight.

Why Join Rethink Investing?

• Leadership Role with Impact – Drive change and performance at Australia's #1 property buyers agency.
• Competitive Salary + Incentives – Be rewarded for your contribution to our success.
• Flexible Work Options – Sydney Eastern Suburbs-based with hybrid flexibility.
• Supportive Culture – Join a passionate, inclusive team that values growth, transparency, and getting results.

This Role Is Perfect For You If...

• You're an experienced Head of Operations or Senior Ops Manager looking for your next step.
• You thrive in a dynamic, agile, and entrepreneurial environment.
• You want to shape the future of a fast-growing business doing meaningful work.

Ready to Rethink What's Possible?

If you're ready to take the lead in a pivotal role and grow with one of Australia's most respected property investment firms, we want to hear from you.

Apply Now with your resume and a brief cover letter outlining why you're the perfect fit.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing

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