Field Service Coordinator – Industrial Services

3 weeks ago

Brisbane, Queensland, Australia LETO Technology Full time
Field Service Coordinator – Industrial Services (Administration, Dispatch & Scheduling)

1 week ago Be among the first 25 applicants

Join a high-performance team powering the future of industrial coding and marking.

LETO Technology is an official distributor partner of Videojet Technologies, Inc. in Australia. Videojet is a global leader in coding and marking, delivering advanced solutions such as inkjet printers, laser systems, thermal transfer printers, and labeling equipment. These technologies enable manufacturers to apply variable data, barcodes, and compliance markings across food, beverage, pharmaceutical, and industrial packaging.

We are seeking a Field Service Coordinator to join our growing Brisbane-based team. This is a full-time, on-site role that sits at the core of our service operations, ensuring technicians are in the right place, at the right time, with the right resources to deliver world-class service.

Overview

As a Field Service Coordinator, you'll play a critical role in the success of our service team by managing the day-to-day scheduling, technical dispatch, and administration of service activities. You will be the key link between our customers, service engineers, and management—driving efficiency, communication, and customer satisfaction.

Responsibilities
  • Coordinate and dispatch Field Service Engineers across QLD and interstate, ensuring efficient coverage and minimal downtime for customers.
  • Manage scheduling of preventative maintenance, breakdowns, installations, and projects with precision and foresight.
  • Oversee job progress in real time, updating customers, field engineers, and internal teams to maintain service transparency.
  • Support service revenue performance by assisting with quoting workflows, tracking follow-ups, and ensuring jobs are closed, invoiced, and documented accurately.
  • Maintain and review CRM records, job cards, labour entries, and parts usage for accountability and reporting accuracy.
  • Process and manage parts and consumables orders, ensuring availability for upcoming service requirements.
  • Build strong professional relationships with customers through clear, timely communication and service updates.
  • Work collaboratively with Sales and Account Managers to align service coordination with customer priorities
Qualifications
  • Experience in field service coordination, scheduling, or technical dispatch (industrial services experience preferred).
  • Strong customer service and communication skills, with a focus on professionalism and problem-solving.
  • Proven ability to multi-task, prioritise, and adapt in a dynamic environment.
  • Excellent attention to detail with strong administrative and organisational skills.
  • Proficiency with job management systems (CRM/ERP experience preferred).
  • Relevant qualifications in administration or technical fields are beneficial.
Why Join LETO Technology?
  • Make an impact: Your coordination directly drives customer satisfaction, revenue outcomes, and service delivery success.
  • Work with the best: Partner with top-tier engineers and a leadership team committed to innovation, quality, and accountability.
  • Career growth: Build a future in operations, technical management, or commercial leadership—your development matters.
  • Culture of excellence: Thrive in a high-performance environment that values initiative, autonomy, and continuous improvement.

Ready to take the lead in driving service excellence?

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries
  • Industrial Machinery Manufacturing
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