Senior Field Services Engineer

Senior Field Services Engineer (QLD) — Canon Australia

Location: Queensland, Australia

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you'll find a rewarding culture that values you. You're empowered to focus on your career progression and turn your goals into reality. You'll be an integral part of the group's success.

As a member of the Services and Support team and reporting to the Manager – Service Performance, you would be responsible for providing pre and post sales customer service as well as support to Canon's business imaging customers while maintaining their printer fleet.

• Reactive and proactive servicing, upgrading software/firmware, network connectivity, and installation of hardware and software, in line with established call approach.
• Carry out other tasks as requested by Supervisor, Support Specialist or Task Management.
• Effectively meet and exceed customer's needs, building productive relationships with Canon customers.
• Actively assist other Canon staff to enable efficiencies to achieve individual and branch targets.
• Keep up to date with current technologies and training, including technical and workplace compliance.
• Contribute to and work towards own personal development, including sharing knowledge with colleagues for team development.
• Support Canon regional and/or remote customers on an ad hoc basis to meet business obligations.

The role also involves:

• Compliance and ongoing adaptation to varied and dynamic Drug and Alcohol policies and procedures of customers
• Compliance and ongoing adaptation to varied and dynamic HSE, induction and compliance policies and procedures of customers

Ideally you would possess experience as a printer or photocopier technician with exposure to repairing both hardware and software issues in the field. Being a customer facing role, it requires an exceptional representative to be the 'go to' person from Canon for the customer. Possessing industry experience in a similar role would be highly preferred. Holding a valid Driver Licence is a key requirement for the role.

In return, we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

• Bonus Leave including: Birthday leave, Canon Day, Kyosei Day
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance recognition, in the form of quarterly and annual awards programs for high-performers
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting

We're committed to an inclusive and diverse workforce. We welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religions, national origin, sexual orientation and gender identities. All applicants must be eligible to work in the country they are applying to at the time of application.