Services Officer/Reserve Conductor ALR

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

Your role as a Services Officer/ Reserve Conductor will be primarily based out of Bendigo station. Your main duties will involve providing top-notch service to customers on V/Line services and ensuring safety on and around the rail.

This is an ongoing, part-time position. Shifts can begin as early as 3:30 AM and may also end at 3:30 AM. Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Bendigo line within 80km of your Home Depot or place of residence.

• Sell Myki and V/Net tickets, make platform announcements, assist passengers, and maintain the cleanliness of the station and its facilities.
• Assist during planned and unplanned disruptions by coordinating bus replacements and supporting safe, on-time train departures.
• Ensure safety on and around the station, for customers, colleagues, and yourself.
• Identify and report safety hazards or incidents.
• Communicate accurate and timely information to customers about V/Line services and other forms of public transportation.
• Self-manage your time in-between services.
• Maintain presentation and cleanliness of the station and its facilities.

• Gain a Certificate 3 in Rail Customer Operations
• Receive training and on-the-job experience for rail customer operations
• Salary progression: Trainee Staff rate during training, then Services Officer rate with loadings & penalties as per the current agreement

We are seeking self-motivated individuals who prioritise customer service and safety. Our ideal candidate will possess the following:

• Alignment to V/Line core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights
• A valid driver's license and reliable vehicle
• Successful completion of Year 10 or equivalent
• Ability to work independently and proactively without supervision
• Ability to adapt to changing environments
• Previous extensive experience in a customer service and operational environment
• Strong verbal and written communication, and problem-solving skills
• Strong safety culture and willingness to adhere to the company values
• Encouragement to apply even if your skills don't exactly match listed requirements; diversity and growth are valued

• Free Myki travel
• Community impact – make a genuine difference by connecting Victorians daily
• Huge potential – be a change maker and be recognised for your contribution
• Dynamic environment – fast-paced and exciting organisation
• Collaborative team – be part of a supportive team
• Flexible working – we support flexible working arrangements

You will gain a Cert 3 in Customer Rail Operations across 3-4 weeks and then have an additional 2-3 weeks completing On-The-Job training. While completing both, you will be on a Trainee Staff rate ($28). Once qualified your rate will be Services Officer ($43), plus loadings & penalty rates, in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2023.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. We proudly acknowledge First Peoples of Victoria and pay respects to their Elders past and present.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Rail Transportation

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