Manager - Family Relationship Centre

Earn a competitive salary circa $119,089.36 – 124,065.76 PLUS $2500 per annum above award paymentReceive a $200 sign-on bonus when you joinSalary packaging benefits up to $15,900 plus $2,650 entertainment allowanceRelocation assistance up to $4,500 to help you settle comfortablyAccess to the Centacare fleet vehicles for all approved regional work travelLead sector-impacting family dispute resolution services across North QueenslandAbout the Opportunity

Centacare North Queensland is seeking a full-time Manager Family Relationship Centre (FRC), based in Townsville QLD with regional travel and occasional overnight stays as required. Reporting to the Director of Client Services, this is a senior and specialist leadership role managing Centacare's integrated family law programs, including the Family Relationship Centre (FRC), Family Dispute Resolution (FDR), Regional Family Dispute Resolution (RFDR), and the Family Law Pathways Network (FLPN).

You will lead in the delivery of high-quality, trauma-informed services aligned with the Family Law Act, strengthen community partnerships, and ensure accountability through direct reporting to the Attorney-General's Department. As a leader in the development of Family Dispute Resolution services, you'll represent Centacare in regional and national networks, build strategic partnerships, and champion best-practice outcomes for families across North Queensland.

Responsibilities include but are not limited to:

• Oversee delivery of FRC, FDR, RFDR, and FLPN services across North Queensland
• Provide leadership, supervision, and professional development for a multidisciplinary team
• Deliver (as required) family dispute resolution services in line with your FDRP accreditation
• Ensure full compliance with AG's Department reporting, quality, and risk standards
• Manage waitlists, service performance, and strategic program improvement
• Represent Centacare in collaborative networks and sector forums
• Maintain trauma-informed, child-focused, culturally safe service delivery

To view the full position description, click here

About You

To be successful in this role, you'll be an accredited Family Dispute Resolution Practitioner (FDRP) with tertiary qualifications in psychology, counselling, social work, law, or family dispute resolution, and significant experience leading services within family law, social services, or dispute resolution.

The ideal candidate will also demonstrate:

• Strong understanding of the Family Law Act and sector funding / reporting obligations
• Experience delivering or overseeing dispute resolution services and leading multidisciplinary teams
• High-level written and verbal communication skills
• Resilience to handle complaints, complexity, and regulatory accountability
• Empathy and emotional intelligence to lead compassionately in high-stress environments
• A collaborative, strengths-based leadership style that blends empathy with clear direction and empowers your team

You must also hold or be eligible to obtain:

• A current open driver's licence
• A Working with Children Blue Card and Disability Services Clearance

This is a unique opportunity for a strategic, confident, and values-driven leader to shape the future of post-separation support services and strengthen outcomes for families across North Queensland.

About the Benefits

Earn a competitive salary of circa $119, , based on experience, skills and qualifications) and a host of benefits including:

• 2,500 uplift built into your hourly rate - earn above-award pay from day one
• 200 sign-on bonus
• Relocation assistance up to $4,500 available to help you settle in comfortably
• Generous salary packaging — access up to $15,900 tax-free + $2,650 in meal and entertainment benefits through our not-for-profit status
• Access to the Centacare fleet vehicles for all approved regional travel
• 5 weeks of Annual Leave, including a paid Christmas shutdown period
• 1 day of Birthday Leave each year to celebrate you
• Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leave when you reach the top pay point within your level
• Ongoing professional development and training (including leadership training for managers)
• Access to a new Wellbeing app called Sonder, which includes access to qualified medical professionals including counsellors, psychologists and mental health specialists
• Wellbeing and lifestyle perks - discounts through Flare, Travel Club, and MyBenefits

About Centacare North Queensland

Centacare North Queensland is a not-for-profit, community-focused organisation and social services ministry of the Catholic Diocese of Townsville. Its mission: to enhance the well-being and resilience of individuals, families, and communities in North Queensland. With programs across Townsville, Mount Isa, and surrounding regions, Centacare offers essential services in counselling, youth and family support, homelessness, disability care, and more. Built on core values of Integrity, Respect, Equality, Compassion, Dignity, and Stewardship, Centacare NQ is a place where your work truly makes a difference.

Learn more at

Ready to Apply?

APPLY NOW to lead with empathy, drive sector growth, and deliver real outcomes for families across North Queensland.

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