Customer Success Manager

4 weeks ago

Melbourne, Victoria, Australia Ordermentum Full time
Overview

Join to apply for the Customer Success Manager role at Ordermentum. We are on a mission to become the single platform of choice for all food and beverage companies to manage orders, facilitate payment and discover new products and services that save time and money. We are looking for a driven, self-motivated Customer Success Manager to join our growing Supplier Success team. They will navigate change and deliver key priorities while liaising with the business to ensure the customer has the tools for success. As a crucial role in the business, this person is the conduit between the customer and Ordermentum. The successful candidate will build rapport, decipher business principles and processes, and maintain strong customer relationships.

What you'll do
  • Identify common customer challenges and actively suggest better solutions
  • Promote growth within accounts by uncovering, scoping and qualifying opportunities where customers can utilise the full range of Ordermentum's features
  • Create customer value by accelerating usage, support, and influencing upsell
  • Provide helpful insights to customers to ensure that the Ordermentum platform helps them trade smarter
  • Coach customers to be product experts
  • Help drive customer references and case studies
  • Engage 1:1 with targeted customers at critical points in their journey to increase adoption
  • Contribute to department OKRs and manage a portfolio of accounts with clear retention and growth goals
  • Report directly to the Head of Supplier Success
What you'll have
  • 1–2 years in a Customer Success or Support role, ideally within SaaS or tech-enabled services
  • Proven track record of hitting or exceeding upsell or expansion targets
  • Knowledge of best practice including external referencing and ways to enhance our current processes
  • Experience in communicating key messages clearly and succinctly
  • Strong prioritisation skills — you can separate signal from noise and focus on what moves the needle
  • Resilience, energy, and a proactive mindset — you run toward problems, not away from them
  • Comfortable navigating change and ambiguity — you don't need your hand held
  • Team-first attitude — we move fast and win together
  • Bonus points for experience in the Food & Beverage or wholesale industry
Behavioural Competencies and Personal Attributes
  • Energy and resilience in spades
  • Ready for a new challenge and able to hit the ground running
  • How you do things is just as important as the work you're doing
  • Ability to connect and influence
  • Team attitude is a must; we are a small team and love seeing each other win
  • Positive, can-do attitude that inspires others
  • A lifelong ambition to learn and improve
What you get
  • We are a WORK180 Endorsed Employer for all women
  • Great office centrally located in Carlton with a flexible working environment focused on getting things done
  • A wellbeing allowance and lifelong learner allowance
  • 4 extra days off a year
  • We cover your mobile phone bill
  • Work in a highly capable team working on interesting problems
  • Plus working in Food & Beverage usually means lots of treats
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development
#J-18808-Ljbffr

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia Litmos Full time $90,000 - $120,000 per year

    Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right placeLitmos develops eLearning solutions for top-performing companies. An established leader in the market since...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    Join to apply for the Customer Success Manager | PropertyIQ role at Macquarie Group3 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager | PropertyIQ role at Macquarie GroupGet AI-powered advice on this job and more exclusive features.We're committed to being the best Business Bank in our chosen markets. For over 30 years...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    Join to apply for the Customer Success Manager | PropertyIQ role at Macquarie Group3 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager | PropertyIQ role at Macquarie GroupGet AI-powered advice on this job and more exclusive features.We're committed to being the best Business Bank in our chosen markets. For over 30 years...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Simpro Software Full time

    Join to apply for the Customer Success Manager role at Simpro SoftwareJoin to apply for the Customer Success Manager role at Simpro SoftwareFirst Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Simpro Software Full time

    Join to apply for the Customer Success Manager role at Simpro SoftwareJoin to apply for the Customer Success Manager role at Simpro SoftwareFirst Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia Shping Full time $90,000 - $120,000 per year

    Customer Success Manager – ShpingAtShpingwe're redefining how brands connect with shoppers. With rapid user growth and strong brand partnerships, we're looking for aCustomer Success Managerto join our team and play a key role in driving client success and shopper engagement.What You'll DoOwn client relationships from onboarding to activation – ensuring...

  • Customer Success Manager

    4 hours ago

    Melbourne, Victoria, Australia UpGuard Full time $104,000 - $150,000 per year

    Who are we? UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia monday Full time $120,000 - $180,000 per year

    Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join usAs an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the product suite.You will be responsible for learning the customers' pain points, helping them plan how can help them, building the...