Allied Health Receptionist

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• Act as the first and last point of contact for all clients and visitors entering the Veteran and Family Wellbeing Centre (VFWC), ensuring they receive a warm, welcoming, and professional experience.
• Provide high-level customer service by answering phone calls, emails, and in-person queries in a friendly, efficient, and sensitive manner, directing them to the appropriate staff member when needed.
• Maintain a clean, organised, and inviting reception area that reflects the values of the organisation, ensuring clients and visitors always feel respected and well cared for.
• Handle confidential and sensitive client information with the utmost discretion and professionalism, adhering to privacy legislation and internal policies.
• Manage the appointment calendars for all Allied Health Providers, ensuring accurate and timely scheduling of appointments, as well as handling rescheduling and cancellations in a smooth, organized manner.
• Provide administration support for billing, including DVA and Medicare billing procedures, ensuring accurate and timely reconciliation of payments.
• Manage and track the timely submission and processing of billing procedures for clinical services, ensuring all necessary documentation is completed in a precise and timely manner.
• Monitor and maintain the electronic medical records system, ensuring that all client information is entered accurately and securely and that files are organised for quick retrieval.
  
  

Full-time temporary contract

4 weeks with potential for extension

North Brisbane Location

Role Overview

• Act as the first and last point of contact for all clients and visitors entering the Veteran and Family Wellbeing Centre (VFWC), ensuring they receive a warm, welcoming, and professional experience.
• Provide high-level customer service by answering phone calls, emails, and in-person queries in a friendly, efficient, and sensitive manner, directing them to the appropriate staff member when needed.
• Maintain a clean, organised, and inviting reception area that reflects the values of the organisation, ensuring clients and visitors always feel respected and well cared for.
• Handle confidential and sensitive client information with the utmost discretion and professionalism, adhering to privacy legislation and internal policies.
• Manage the appointment calendars for all Allied Health Providers, ensuring accurate and timely scheduling of appointments, as well as handling rescheduling and cancellations in a smooth, organized manner.
• Provide administration support for billing, including DVA and Medicare billing procedures, ensuring accurate and timely reconciliation of payments.
• Manage and track the timely submission and processing of billing procedures for clinical services, ensuring all necessary documentation is completed in a precise and timely manner.
• Monitor and maintain the electronic medical records system, ensuring that all client information is entered accurately and securely and that files are organised for quick retrieval.
  
  

Ideal Candidate will have:

• Previous experience in a medical reception or healthcare administrative role, with a strong understanding of office systems and procedures in a clinical setting.
• A solid understanding of billing processes, particularly with DVA and Medicare, ensuring accuracy and timeliness in handling financial procedures.
• A warm and welcoming personality, with the ability to offer exceptional customer service and communicate effectively with clients, visitors, and colleagues.
• Strong organisational skills and attention to detail, with the ability to handle multiple tasks simultaneously while maintaining professionalism.
• Confidentiality and discretion, with a solid understanding of privacy legislation and the importance of handling sensitive information with care.
  
  

If the above sounds like you and you are looking for an immediate start, APPLY NOWSeniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAdministrative
• IndustriesIT Services and IT Consulting, Advertising Services, and Financial Services

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