Dispatch Officer

3 weeks ago

Wollongong City Council, Australia Illawarra Mercury Full time
Dispatch Officer

Location: Unanderra, Illawarra

Join a Purpose-Driven Team – Apply Today

Position: Dispatch Officer

Location: Unanderra, NSW

Division: The Flagstaff Group – Print, Mail & Digital

Are you an organized, detail-oriented professional who thrives on ensuring things run smoothly? We're seeking a Dispatch Officer to join our Print, Mail & Digital division in Unanderra This full-time role is perfect for someone who enjoys coordinating dispatch schedules, maintaining accuracy, and supporting a high-volume production environment with a commitment to quality service.

Click Here To Access The Job Description

Why This Role Could Be Your Next Career Move:

This isn't just a dispatch role—it's your chance to be part of a supportive team where your contribution helps make a real difference every day.
  • Full-Time Role: 38 hours per week, Monday to Friday
  • Pay Rate: $31.33 per hour
  • Meaningful Impact: Ensure customer orders are delivered accurately and on time
  • Salary Packaging Options: Increase your take-home pay with tax-effective benefits
  • Annual Picnic Day: Enjoy a fully paid day off to celebrate with colleagues
  • Probity Check Support: Assistance with NDIS Worker Clearance, Police Check, and more
  • Employee Assistance Program: Free and confidential support for your wellbeing
  • Staff Perks: Discounts on gym memberships, Flagstaff products, and wellness services
  • Career Development: Opportunities to grow across logistics, operations, and dispatch systems
  • Inclusive Workplace: Be part of a team that values diversity and teamwork

What We're Looking For

We want a proactive and reliable team member who can keep things moving efficiently. You'll thrive in this role if you:
  • Have experience in dispatch, warehousing, or logistics operations
  • Demonstrate excellent attention to detail and organizational skills
  • Are confident using dispatch or inventory systems, scanners, and basic IT tools
  • Can coordinate schedules and manage multiple tasks in a busy environment
  • Communicate clearly with team members, drivers, and customers
  • Understand WHS requirements and maintain a safe work environment
  • Have a positive, team-focused attitude and take pride in quality service delivery

Your Role

As our Dispatch Officer, you'll be the final checkpoint ensuring customer orders are prepared, tracked, and dispatched accurately. Key responsibilities include:
  • Order Preparation: Pick, pack, and prepare mail, print, and digital products for dispatch
  • Dispatch Coordination: Organize schedules, manage courier pickups, and maintain delivery timelines
  • Inventory Management: Track stock, update records, and maintain accuracy across systems
  • Quality Assurance: Check and verify outgoing products meet quality standards
  • System Operation: Use dispatch tools, scanners, and software to record and monitor orders
  • Customer Service: Communicate with internal teams and customers to resolve queries
  • WHS & Compliance: Maintain safe work practices and follow compliance procedures

How To Apply

Ready to bring your dispatch skills and reliability to Flagstaff? We'd love to hear from you

To apply, please submit your resume and a cover letter. Tell us why this role excites you and how your experience can help us deliver quality outcomes for our clients.

At The Flagstaff Group, we're proud to be an equal opportunity employer. We're committed to building an inclusive workplace that welcomes everyone—regardless of age, gender, background, disability, sexual orientation or identity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from all walks of life.
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