Chief Operating Officer

We are seeking a world class Chief Commercial Officer to lead FrankieOne's global go to market functions and drive the next stage of our growth. Reporting directly to the CEO and sitting on the Executive Leadership Team, this role is both strategic and hands on, leading enterprise sales, account management, customer success, marketing, partnerships and implementations.

The CCO will own the full commercial lifecycle from demand generation through to customer retention and expansion. They will be deeply involved in securing and closing large, complex enterprise deals while ensuring our global teams deliver exceptional customer experiences. This includes overseeing deal structuring, complex negotiation and long cycle enterprise sales strategy.

Key Responsibilities

• Lead and inspire the global commercial organisation including Sales, Marketing, Partnerships, Implementations, Account Management and Customer Success.
• Own and deliver revenue growth targets across all regions and sectors, maintaining our high growth year on year.
• Drive a high performance, metrics driven culture across all commercial functions, ensuring clear accountability and measurable success.
• Personally lead and support major enterprise deals, including deal structuring, commercial negotiation and complex multi stakeholder engagement with tier 1 banks and global fintechs.
• Partner with Product and Engineering leadership to ensure market feedback and customer needs are embedded into the product roadmap.
• Optimise the full customer lifecycle, from acquisition to onboarding, retention and expansion, ensuring a consistent and exceptional customer experience.
• Establish and execute the global go to market strategy, including territory planning, market segmentation and account prioritisation.
• Leverage advanced sales, marketing and partnerships tools, automation platforms and AI driven solutions to increase efficiency, target the right opportunities and accelerate sales cycles.
• Work closely with the CEO, Head of Sales and ELT to shape company strategy and identify new market opportunities.
• Ensure operational excellence across all commercial processes, including forecasting, pipeline management and reporting.
• Represent FrankieOne externally at key industry events, conferences and in media engagements.

• Proven success as a CCO, CRO or senior commercial leader in a high growth fintech, identity or fraud environment.
• Experience leading large, multi disciplinary go to market teams across sales, marketing, partnerships, implementations and customer success.
• Deep enterprise bank/fintech sales experience, ideally with identity, fraud, compliance or fintech products, and a track record of closing complex, high value deals.
• Strong expertise in deal structuring and commercial negotiation at enterprise level.
• Ability to manage and shorten long sales cycles while maintaining high win rates in competitive markets.
• Strong strategic thinker with the ability to execute tactically and lead from the front on major deals.
• Global experience and cultural fluency, with a track record of operating in multiple regions and markets.
• Highly proficient in modern sales, marketing and partnerships technologies, including AI powered tools, CRM, automation platforms and analytics systems.
• Data driven decision maker with strong forecasting and operational discipline
• Exceptional communicator, negotiator and relationship builder at C suite level.
• Experience in regulated industries highly desirable.

• High-growth, purpose-led company in a mission-critical space
• Exceptional team, low ego, fast-moving
• Opportunity to own and shape the entire product function
• Hybrid flexible work with regular team offsites and strategy sessions
• Competitive salary + ESOP + benefits

This role reports directly to the CEO and is a key member of the Executive Leadership Team, with direct influence on company strategy and execution across all commercial areas.