Family Experience Partner

2 weeks ago

Brisbane, Queensland, Australia EducationHQ Full time
Overview

Join to apply for the Family Experience Partner role at EducationHQ.

Permanent full-time job at Story House Early Learning (Stones Corner QLD, Australia). Location: 57 Old Cleveland Rd, Stones Corner QLD, Australia. Job Reference Closing date: September 12, 2025, 11:55 p.m. Type: Full-Time. Status: Permanent. Based in Cannon Hill | Hybrid – 2 days WFH | Monday to Friday, 8:30am–5:00pm.

About this role: We're on the lookout for a Family Experience Partner who will support families and services across QLD, NSW, and VIC. You'll manage the full enrolment experience, from system support and funding compliance to service tours and helping families feel welcome. You'll handle data and reporting with warmth and care, becoming the reassuring voice on the line for enquiries, payments, and related questions. Your work will help shape Story House into the provider of choice for families across Australia. Talking is our superpower and we live our Connectedness value through daily conversations to build strong, real relationships with families and services.

You'll manage your own portfolio by developing meaningful, ongoing relationships with Service Managers and understanding the unique needs of the communities you support.

Your Day-to-Day Responsibilities
  • Keeping systems running smoothly across Lineleader, Kangarootime, PRODA and more.
  • Talking with families and services every day by phone, not just email.
  • Supporting services and families through complex queries, payment breakdowns and funding claims.
  • Monitoring enrolments, analysing feedback and helping services lift occupancy and family satisfaction.
  • Collaborating on initiatives that make the onboarding journey a positive one from first click to first day.
  • Championing continuous improvement, from workflow design to stakeholder engagement.
Qualifications and Skills
  • Are a whiz with systems and spreadsheets, and love pulling insights from data.
  • Have a calm, solutions-focused approach to customer service.
  • Know your way around CCS, ACCS, ISS and Kindy funding (or can learn quickly).
  • Are confident juggling admin, reporting, and relationship-building.
  • Have experience in the early learning sector.
  • Are passionate about making a difference.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Book and Periodical Publishing

If you're ready to bring the personal touch to family engagement, build connections that matter, and play a key role in shaping a family's early learning journey, apply now.


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