Client Services Coordinator

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Join to apply for the Client Services Coordinator role at EML Group

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life everyday. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Client Services Coordinator, you'll manage calendars, meetings, travel and communications to enable senior leaders to work efficiently and stay aligned with key priorities. You'll be central to maintaining smooth operations and strong connections across teams and stakeholders.

This is a fast-paced, dynamic role best suited to someone with strong administrative skills, a sharp eye for detail, and the ability to manage multiple tasks while staying calm and professional.

This will be a full-time, 12 month secondment position based in our Melbourne office, with flexibility to work from home up to 3 days.

Your Responsibilities

• Coordinate calendars, travel, and daily priorities for senior leaders to support smooth operations
• Plan and manage meetings from end to end, including agendas, minutes, logistics, and action tracking
• Draft and format high-quality reports, presentations, and communications in line with branding standards
• Manage central inboxes, phone enquiries, and filing systems to keep information organised and accessible
• Support key business processes including employer transfers, tender preparation, and data maintenance
• Assist with internal events, employee engagement activities, and maintain strong stakeholder relationships
  
  

About You

• Proven experience in administration, executive support, or customer service
• Strong organisational skills and excellent attention to detail
• Ability to manage competing priorities and meet deadlines independently
• Clear, professional communication skills both written and verbal
• Comfortable with Microsoft Office and digital collaboration tools
• Positive, professional, and a team player who adapts well to change
  
  

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
  
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesInsurance

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