Office Coordinator and Customer Liaison

1 week ago


Central Coast Council, Australia Central Coast Air Conditioning Full time
Job Role

As an Office Coordinator and Customer Liaison with Central Coast Air Conditioning, you will play a vital role in providing exceptional customer service and supporting the smooth operation of our office.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

You will be responsible for responding to customer inquiries, scheduling appointments, and maintaining accurate records.

This is an exciting opportunity for a motivated individual to develop their skills and experience within a supportive and collaborative team.

Key Responsibilities:

  1. Handling Customer Enquiries: Respond promptly and professionally to customer inquiries, resolving issues and providing information as needed.
  2. Booking Appointments: Coordinate quote bookings and service jobs, ensuring seamless communication with customers and field technicians.
  3. Maintaining Records: Accurately maintain and update client records, schedules, and other administrative documents.
  4. Administrative Tasks: Perform various tasks such as scanning, archiving, and light cleaning to ensure the office runs efficiently.

Requirements:

  1. Customer Service: Provide exceptional customer service, demonstrating a friendly phone manner and a commitment to resolving issues promptly.
  2. Professionalism: Maintain a professional and polite demeanor when interacting with clients and colleagues.
  3. Motivation and Teamwork: Demonstrate a strong work ethic, willingness to learn, and a team player attitude.
  4. Technical Skills: Proficiency in Microsoft Outlook, Word, and Excel is preferred but not essential.

About Our Business:

Central Coast Air Conditioning is a locally owned business with a reputation for delivering high-quality service and advice to customers on the Central Coast. We offer a supportive and dynamic work environment, opportunities for career growth, and a range of benefits for our employees.



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