Customer Claims Specialist

1 week ago


Adelaide, South Australia Gallagher Full time
Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

In the role of an Customer Claims Specialist you will be responsible for providing an empathetic, personalised and customer centric service to stakeholders impacted by work injuries. The role is responsible for the proactive management of benefits for customers and clients which includes investigating and identifying if an entitlement exists.

This is a fixed term contract until November 2025.

How you'll make an impact

On a day to day basis you will:

  • Work within a fast-paced claims management portfolio
  • Provide high quality customer service to internal and external clients, with particular emphasis when determining benefits ensuring a fair and appropriate outcome;
  • Investigate, identify and determine benefits in line with legislative requirements of the Return To Work Act 2014
  • Review claims to determine if a benefit exists
  • Identify what information is required for an impairment assessment based on the Impairment Assessment Guidelines
  • Ensure outcomes are effectively communicated and actioned within specified timeframes
About you

We are interested in hearing from people who have:

  • Previous Workers Compensation / Claims Management experience
  • Strong sense of accountability, attention to detail and the ability to work autonomously
  • Exceptional decision-making skills with the ability to critically analyse information available
  • Ideally able to interpret case law and passionate about gaining knowledge of the Impairment Assessment Guidelines
  • Strong understanding of medical terminology

To apply:

If this role sounds like your new career– we want to connect Click on Apply for this Job. To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.

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