Customer Claims Specialist
1 week ago
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.
In the role of an Customer Claims Specialist you will be responsible for providing an empathetic, personalised and customer centric service to stakeholders impacted by work injuries. The role is responsible for the proactive management of benefits for customers and clients which includes investigating and identifying if an entitlement exists.
This is a fixed term contract until November 2025.
How you'll make an impactOn a day to day basis you will:
- Work within a fast-paced claims management portfolio
- Provide high quality customer service to internal and external clients, with particular emphasis when determining benefits ensuring a fair and appropriate outcome;
- Investigate, identify and determine benefits in line with legislative requirements of the Return To Work Act 2014
- Review claims to determine if a benefit exists
- Identify what information is required for an impairment assessment based on the Impairment Assessment Guidelines
- Ensure outcomes are effectively communicated and actioned within specified timeframes
We are interested in hearing from people who have:
- Previous Workers Compensation / Claims Management experience
- Strong sense of accountability, attention to detail and the ability to work autonomously
- Exceptional decision-making skills with the ability to critically analyse information available
- Ideally able to interpret case law and passionate about gaining knowledge of the Impairment Assessment Guidelines
- Strong understanding of medical terminology
To apply:
If this role sounds like your new career– we want to connect Click on Apply for this Job. To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
#J-18808-Ljbffr-
Customer Claims Specialist
1 week ago
Adelaide, South Australia Gallagher Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Customer Claim Advocate
24 hours ago
Adelaide, South Australia Monash University Full timeAs a Claims Specialist at Suncorp Group, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be responsible for managing a portfolio of caravan, motorhome & boat claims, working closely with our customers to understand their needs and provide tailored solutions to resolve their claims...
-
Claims Specialist
4 days ago
Adelaide, South Australia Suncorp Full timeTake the next step. Be part of something bigger at Suncorp.We have multiple exciting opportunities for Claims Specialist to join our Terri Scheer Team in Adelaide.Be part of a market-leading brand in Landlord Insurance We are seeking vibrant, passionate, and customer-focused individuals to join our dynamic team. If you are dedicated to delivering outstanding...
-
Claims Specialist
6 days ago
Adelaide, South Australia Suncorp Full timeTake the next step. Be part of something bigger at Suncorp.We have multiple exciting opportunities for Claims Specialist to join our Terri Scheer Team in Adelaide.Be part of a market-leading brand in Landlord Insurance We are seeking vibrant, passionate, and customer-focused individuals to join our dynamic team. If you are dedicated to delivering outstanding...
-
Claims Optimization Specialist
3 days ago
Adelaide, South Australia Gallagher Bassett Full timeRole OverviewThe Injury Management Advisor will be responsible for providing expert advice and assistance to claims staff to promote effective injury management and return to work outcomes. This role will act in a coaching and mentoring capacity supporting Operational leaders in driving claims strategies where rehabilitation referrals occur, focusing on...
-
Insurance Claims Specialist
4 days ago
Adelaide, South Australia Suncorp Full timeWe are seeking a highly motivated and organized Claims Specialist to join our team at Suncorp. In this key role, you will be responsible for handling telephone enquiries and efficiently processing new claims, while also providing expert advice and support to customers over the telephone.The ideal candidate will have excellent data entry skills, with a keen...
-
Insurance Claims Specialist
24 hours ago
Adelaide, South Australia Monash University Full timeSuncorp Group is a leading provider of insurance and financial services. As a Claims Specialist, you will play a critical role in delivering exceptional service to our customers by managing their claim with care, keeping our promises, demonstrating empathy, and thinking creatively to resolve their issues efficiently.Key Responsibilities:Proactively manage a...
-
Insurance Claims Specialist
8 hours ago
Adelaide, South Australia QBE Europe Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Claims Resolution Expert. In this role, you will be responsible for providing exceptional customer service and ensuring that claims are resolved efficiently and effectively.Key Responsibilities:Promote QBE's products and services through fostering great relationships with...
-
Customer Claims Specialist
1 week ago
Adelaide, South Australia Gallagher Bassett Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Customer Claims Specialist
3 weeks ago
Adelaide, South Australia Gallagher Bassett Full timeIntroduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Customer Claims Specialist
2 weeks ago
Adelaide, South Australia Arthur J. Gallagher & Co. (AJG) Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Customer Claims Specialist
22 hours ago
Adelaide, South Australia Arthur J. Gallagher & Co. (AJG) Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Compensation Claims Specialist
2 days ago
Adelaide, South Australia Viva Energy Australia Full timeJoin Our TeamViva Energy Australia is seeking a skilled Compensation Claims Specialist to join our team. In this role, you will be responsible for managing and administering workers compensation claims across the company in accordance with relevant legal requirements.You will work closely with line managers and team members to provide advice on claims...
-
Insurance Claims Specialist Role
3 days ago
Adelaide, South Australia Allianz Popular SL. Full timeThe Property Assessment Team at Allianz Australia is seeking a seasoned Insurance Claims Specialist to lead the way in delivering top-notch customer experiences. As a key member of our team, you will oversee the entire claims process, from initial assessment to final resolution.About Your ResponsibilitiesYou will evaluate and manage claims portfolios,...
-
Customer Service Representative
3 days ago
Adelaide, South Australia Allianz Popular SL. Full timeJob DescriptionAs a claims specialist at Allianz Popular SL, you will play a key role in managing a portfolio of property technical complaints, ensuring the company meets Code of Practice obligations. Your proactive approach and customer obsession mindset will drive improvement in customer and business outcomes.About YouYou have significant experience in a...
-
Claims Professional
4 days ago
Adelaide, South Australia Suncorp Full timeWe are seeking a skilled and dedicated Claims Specialist to join our dynamic team at Suncorp. As the first point of contact for valued customers, you will play a vital role in delivering exceptional service and support.The ideal candidate will have outstanding written and verbal communication skills, with a keen eye for accuracy and detail. You will be...
-
Workers Compensation Claims Specialist
2 days ago
Adelaide, South Australia Viva Energy Australia Full timeWe are seeking a skilled Workers Compensation Claims Specialist to join our team at Viva Energy Australia. In this role, you will be responsible for managing and administering workers compensation claims across the company in accordance with relevant legal requirements.You will provide advice to line managers and team members regarding the claims management...
-
Claims Resolution Expert
6 days ago
Adelaide, South Australia Suncorp Full timeUnlock Your Potential as a Claims SpecialistAbout the CompanySuncorp is a market-leading brand in Landlord Insurance, committed to delivering exceptional experiences to our customers. We are seeking a highly skilled and customer-focused Claims Specialist to join our team in Adelaide.As a key member of our team, you will be responsible for handling telephone...
-
Professional Claims Manager
24 hours ago
Adelaide, South Australia Monash University Full timeWe're seeking a highly skilled Claims Specialist to join our team at Suncorp Group. In this role, you will be responsible for managing a portfolio of caravan, motorhome & boat claims, providing expert advice and guidance to our customers to resolve their claims efficiently.Key Responsibilities:Provide expert advice and guidance to our customers, helping them...
-
Claims Resolution Expert
24 hours ago
Adelaide, South Australia Monash University Full timeWe're seeking a talented Claims Specialist to join our team at Suncorp Group. In this role, you will be responsible for managing a portfolio of caravan, motorhome & boat claims from lodgement to finalisation. You will work closely with our customers to understand their needs and provide tailored solutions to resolve their claims efficiently.Your Key...