Service Desk Officer

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Service Desk Officer

Troubleshoot technical problems, install and configure software, and maintain ICT equipment.

Classifications

  • IT & Telecomms
  • Help Desk / Support
  • Permanent / Full Time

Key points

  • Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
  • Join us at an exciting time of growth and innovation
  • Mentoring opportunities to grow your knowledge in System Administration

Description

The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a Service Desk Officer to provide high-quality customer service and technical support. Responsibilities include managing ICT issues such as asset issuance, troubleshooting, incident management, and fulfilling requests. Support is provided in person, over the phone, and via our ticket system - Jira.

Our team is committed to providing access to the latest systems and technologies for efficient service delivery anytime, anywhere.

This is a Permanent, Full-time position based in Dubbo.

The RFDS (Queensland and South Eastern Sections) collaborate to offer shared D&T support, working together to deliver top-tier services using combined expertise.

Key accountabilities include:

  • Providing first and second-level support, developing knowledge articles, automating processes, and training staff
  • Ensuring ICT environment compliance with best practices and ITIL standards
  • Supporting and maintaining ICT assets and services to meet user needs
  • Identifying and delivering ICT improvement initiatives
  • Providing 'on call' 24-hour support every 6 weeks (additional allowances apply)
  • Supporting the Dubbo base and Queensland network
  • Occasional travel within QLD and NSW

Who are we looking for?

We seek a positive team player, highly analytical, and committed to delivering solutions. An open-minded problem solver excited to contribute daily and help save lives.

Qualifications and experience include:

  • Qualification in IT or similar, or equivalent experience
  • 1-3 years in ICT Support, Helpdesk, or Service Desk with customer service experience
  • Troubleshooting and problem resolution skills
  • Strong communication skills (verbal and written)
  • Understanding of ITIL and IT Service Management
  • Knowledge of ICT Procurement and Asset Management, Office 365, ServiceNow, SharePoint
  • Health or Aviation industry experience is a plus but not essential

Why join RFDS (Queensland Section)?

We are dedicated to supporting remote, rural, and regional Queenslanders. As part of RFDS, you'll contribute to vital services and enjoy benefits such as:

  • Salary up to $80K + Super, depending on experience
  • Tax-free benefits up to $18,550
  • Free parking at the Airport
  • A supportive, passionate team
  • Employee Assistance Program
  • Health insurance discounts
  • Novated leasing options
  • Free uniform range
  • Discounted gym and health memberships
  • The opportunity to work with an iconic organization

About RFDS (Queensland Section)

RFDS is a leading aeromedical organization providing primary health care and emergency services across Queensland, operating 24/7, and serving over 330,000 Australians annually.

Interested?

Applications close by September 5, 2025. Shortlisting begins earlier, so apply promptly. For more info, contact Recruitment at or

RFDS acknowledges the Traditional Custodians of the land and is committed to diversity and eliminating discrimination in healthcare.

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