
Service Desk Officer
2 days ago
Service Desk Officer
Troubleshoot technical problems, install and configure software, and maintain ICT equipment.
Classifications
- IT & Telecomms
- Help Desk / Support
- Permanent / Full Time
Key points
- Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Join us at an exciting time of growth and innovation
- Mentoring opportunities to grow your knowledge in System Administration
Description
The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a Service Desk Officer to provide high-quality customer service and technical support. Responsibilities include managing ICT issues such as asset issuance, troubleshooting, incident management, and fulfilling requests. Support is provided in person, over the phone, and via our ticket system - Jira.
Our team is committed to providing access to the latest systems and technologies for efficient service delivery anytime, anywhere.
This is a Permanent, Full-time position based in Dubbo.
The RFDS (Queensland and South Eastern Sections) collaborate to offer shared D&T support, working together to deliver top-tier services using combined expertise.
Key accountabilities include:
- Providing first and second-level support, developing knowledge articles, automating processes, and training staff
- Ensuring ICT environment compliance with best practices and ITIL standards
- Supporting and maintaining ICT assets and services to meet user needs
- Identifying and delivering ICT improvement initiatives
- Providing 'on call' 24-hour support every 6 weeks (additional allowances apply)
- Supporting the Dubbo base and Queensland network
- Occasional travel within QLD and NSW
Who are we looking for?
We seek a positive team player, highly analytical, and committed to delivering solutions. An open-minded problem solver excited to contribute daily and help save lives.
Qualifications and experience include:
- Qualification in IT or similar, or equivalent experience
- 1-3 years in ICT Support, Helpdesk, or Service Desk with customer service experience
- Troubleshooting and problem resolution skills
- Strong communication skills (verbal and written)
- Understanding of ITIL and IT Service Management
- Knowledge of ICT Procurement and Asset Management, Office 365, ServiceNow, SharePoint
- Health or Aviation industry experience is a plus but not essential
Why join RFDS (Queensland Section)?
We are dedicated to supporting remote, rural, and regional Queenslanders. As part of RFDS, you'll contribute to vital services and enjoy benefits such as:
- Salary up to $80K + Super, depending on experience
- Tax-free benefits up to $18,550
- Free parking at the Airport
- A supportive, passionate team
- Employee Assistance Program
- Health insurance discounts
- Novated leasing options
- Free uniform range
- Discounted gym and health memberships
- The opportunity to work with an iconic organization
About RFDS (Queensland Section)
RFDS is a leading aeromedical organization providing primary health care and emergency services across Queensland, operating 24/7, and serving over 330,000 Australians annually.
Interested?
Applications close by September 5, 2025. Shortlisting begins earlier, so apply promptly. For more info, contact Recruitment at or
RFDS acknowledges the Traditional Custodians of the land and is committed to diversity and eliminating discrimination in healthcare.
#J-18808-Ljbffr-
Service Desk Officer
12 hours ago
Brisbane, Queensland, Australia Public Sector People Full time5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About The RoleAre you passionate about IT support and ready to develop your skills in a Level 1-2 Service Desk role?We're looking for a friendly, hands-on support officer to join our onsite team in Scenic Rim.If you enjoy helping people and thrive in a...
-
Service Desk Analyst
12 hours ago
Brisbane, Queensland, Australia Wsaudiology Full timeJoin to apply for the Service Desk Analyst role at WSAudiology4 days ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at WSAudiologyGet AI-powered advice on this job and more exclusive features.Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid...
-
Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia WSAudiology Full timeJoin to apply for the Service Desk Analyst role at WSAudiology4 days ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at WSAudiologyGet AI-powered advice on this job and more exclusive features.Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid...
-
Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia WSAudiology Full timeJoin to apply for the Service Desk Analyst role at WSAudiology4 days ago Be among the first 25 applicantsJoin to apply for the Service Desk Analyst role at WSAudiologyGet AI-powered advice on this job and more exclusive features.Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid...
-
IT Service Desk Manager
7 hours ago
Brisbane, Queensland, Australia beBeeService Full time $100,000 - $123,456Key Role in IT SupportWe're seeking a highly skilled professional to step into a critical role within our IT support team.This is an excellent opportunity for someone with strong technical expertise and leadership skills to drive continuous improvement across the function.Act as the main escalation point for technical issues, customer complaints, and SLA...
-
Senior Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia WSAudiology Full timeJoin to apply for the Senior Service Desk Analyst role at WSAudiology4 days ago Be among the first 25 applicantsJoin to apply for the Senior Service Desk Analyst role at WSAudiologyGet AI-powered advice on this job and more exclusive features.Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the...
-
Senior Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia WSAudiology Full timeJoin to apply for the Senior Service Desk Analyst role at WSAudiology4 days ago Be among the first 25 applicantsJoin to apply for the Senior Service Desk Analyst role at WSAudiologyGet AI-powered advice on this job and more exclusive features.Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the...
-
IT Senior Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia Icon Group Full timeIT Senior Service Desk Analyst - Icon Group, South BrisbaneInformation Technology Brisbane Full Time Icon GroupInformation Technology Brisbane Full Time Icon GroupKey PointsEmployment: Permanent, full-timeLocation: Icon South Brisbane Head Office.Experience: Minimum 3-years' experience in relevant IT Service Desk roles.At Icon, You CanAre you an experienced...
-
IT Senior Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia Icon Group Full timeIT Senior Service Desk Analyst - Icon Group, South BrisbaneInformation Technology Brisbane Full Time Icon GroupInformation Technology Brisbane Full Time Icon GroupKey PointsEmployment: Permanent, full-timeLocation: Icon South Brisbane Head Office.Experience: Minimum 3-years' experience in relevant IT Service Desk roles.At Icon, You CanAre you an experienced...
-
Senior Service Desk Analyst
3 weeks ago
Brisbane, Queensland, Australia at Full timePlease note you need to obtain satisfactory AFP National Police Check certificate pre-employmentEsri Australia is the exclusive local distributor of Esri's world-leading Geographic Information System (GIS) software and a key member of the Boustead Geospatial Group (BGG)—the largest network of ArcGIS specialists outside the United States.Our cutting-edge...