Implementation Engineer

We are looking for an Implementation Engineer to join our Delivery and Implementation team who will report directly to the Implementation Lead. This role will not have any direct reports and will be based in the US as a remote worker with frequent travel to customer sites.

Summary of Role

At AeroCloud we provide software solutions that help airports, airlines, ground handlers and other companies operating in airports to improve operations and flights and passenger processing.

As an Implementation Engineer you will be responsible for installing, configuring and commissioning AeroCloud products in airport environments across the US and neighbouring territories. You will work side-by-side with Project Managers to deliver projects to scope, budget and timeline, representing AeroCloud on site as the technical lead. The role is delivery focused – from pre-install planning, testing to on-site deployment, customer training and short-term post go live hyper care before handing over to the Support team.

• Managing the successful implementation including on-site hyper care immediately after go-live to AeroCloud and our customer's expectations, escalating and resolving delivery issues as required in close co-ordination with your Project manager.
• Deliver onsite product training to airport IT employees, covering operations, basic troubleshooting and maintenance best practices.
• Regular and transparent reporting on the progress of implementations and deployments to the project team.
• Follow change management processes and adhere to Service Level Agreements (SLAs).
• Assisting to update and maintain knowledge base by creating or updating documentation, guides, and lessons learned after projects. Assist with the deployment of software updates and patching. Image and configure OCs, servers and other hardware equipment during installations.

The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs. There will also be growth opportunities for the right candidates.

What are we looking for?

• The successful candidate will have at least 2 years' experience delivering hardware installations within airport environments and be familiar with SaaS deployments in operational environments.
• You will be comfortable delivering multiple product installations in parallel projects and adapting to different airport environments. Experience with common use installations would be advantageous.
• A customer first approach is a must and is equally as important as technical skills. You should have strong communication skills, stakeholder management ability, and confidence working in live operational environments under time pressure.
• A self-starter approach with the ability to take ownership of installations end to end will be essential. Strong working knowledge of Windows-based machines is a must. Managing domain equipment using Active Directory and managing Windows Server components.
• The candidate should have experience with Networking, Installation and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end user devices. Additionally, experience of USB and Serial connected devices would be advantageous. Cloud infrastructure experience with Azure and AWS would also be advantageous.
• Experience with airport/airline software is desirable.

• Competitive salary
• Best in class Share / Equity Scheme
• 20 days annual leave + statutory holidays
• Take your birthday off work on us as well
• Extensive upskilling and training
• 401k scheme (employee only contributions)
• Company funded health insurance
• Company funded dental and vision insurance

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.