Homeless Hostel Support Worker x2

3 weeks ago

Melbourne, Victoria, Australia Changing Lives Full time
About Us

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About The Service - Housing & Homelessness Services

A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.

Accommodation to us doesn't just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.

About The Job

The role will be based in our 30 bed Homeless Hostel in Doncaster

  • Carry a caseload of clients who may have various complexities including mental health and/or substance misuse. You will be responsible for their support journey during their stay in the hostel
  • Act as an initial point of reference on the phone or in reception as required.
  • Use company intranet (CLIVE) email and other basic correspondence where appropriate and necessary.
  • Respond to H&S issues as discovered.
  • Monitor access to schemes and visitors
  • Reporting incidents and Anti-Social Behaviour
  • Carry out domestic tasks (cleaning communal areas and bedrooms) to a high standard.
  • Effective recording of information
  • Complete quality risk assessments and support plans with potential and existing clients to assess and review their situation.
  • Ensure culture and diversity issues for the people who live with us are considered at all times and report any forms of discrimination
  • Promote and encourage a high level of tenant involvement, consultation and communication
  • Work within a multi-disciplinary team of support staff, meeting the requirements of the Rota system.
  • Actively involved in team meetings, Training Events and attending regular supervisions, during the day as appropriate.
  • Any other relevant duties as required by the designated manager
  • To ensure compliance with every aspect of changing Lives safeguarding policies and procedures in all aspects of Service delivery.
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